Revenue Operations Manager, Dialpad
3 days a week in office
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
3 days a week in office
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 7–10 years of total professional experience
- 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy
- Experience supporting Direct Sales Teams and/or Channel organizations
- SaaS experience strongly preferred
- Strong analytical mindset with the ability to turn data into decisions
- Comfortable working with ambiguity and building structure where none exists
- Excellent executive communication — written, verbal, and storytelling
- Ability to influence senior stakeholders without formal authority
- High ownership mentality: you see problems and fix them
- Detail-oriented but able to zoom out to the bigger picture
- Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, ZoomInfo
- Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari)
- Ability to partner effectively with Business systems and analytics teams
- Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply
What the job involves
- The Revenue Operations Manager – Upmarket owns operational execution, forecast integrity, and deal governance across Enterprise, Mid-Market, and Client Sales (expansion within existing customers)
- This role supports complex, high-ARR sales cycles and expansion motions where precision in pipeline management, deal inspection, and forecasting directly impacts revenue outcomes
- This is a revenue execution role - not reporting support and not an embedded business partner
- This position reports to our Director, Business Operations
- Define and enforce opportunity stage entry and exit criteria
- Establish deal inspection frameworks by segment and deal size
- Identify and eliminate:
- Poorly qualified pipeline
- Stalled or aging deals
- Inflated close dates and optimistic forecasts
- Create clear standards for when deals advance, reset, or exit the pipeline
- Own forecast methodology and call discipline across segments
- Standardize forecast categories (Commit, Best Case, Pipeline, etc.)
- Lead or co-lead weekly forecast calls with Sales leadership
- Track and surface forecast bias, slippage patterns, and risk signals
- Improve forecast accuracy, confidence, and consistency over time
- Design and run pipeline councils by segment
- Ensure pipeline reviews are:
- Forward-looking
- Decision-oriented
- Action-driven
- Equip Sales leaders with consistent inspection views that drive accountability
- Make pipeline hygiene a management habit, not a Rev Ops cleanup task
- Partner closely with:
- Revenue Intelligence & Analytics
- Systems and Data teams
- Translate execution issues into:
- Process improvements
- System enforcement
- Clear operating guidance
- Provide structured feedback into GTM strategy and planning
- Define and own the core pipeline and forecast KPIs
- Hold the organization accountable to:
- Stage-to-stage conversion
- Deal aging
- Forecast accuracy
- Ensure leaders understand why deals slip - not just that they did
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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