IT Support Engineer, Twitch
Contract
Pay range of $35-$40 USD per hour
Gaming-focused livestream platform
Job no longer available
Gaming-focused livestream platform
1001+ employees
Job no longer available
Pay range of $35-$40 USD per hour
1001+ employees
Company mission
To empower live communities on the internet.
Role
Who you are
- 4+ years experience working in an IT Desktop Support role
- Have broad knowledge of and the ability to perform advanced troubleshooting on macOS, Windows, and managing Mac and PC's in an enterprise environment. Perform advanced system administration activities and are a subject expert in at least one area of technology
- Have a understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Experience with ServiceNow IT ticketing
- Some experience with Google Workspace Administration
- Experience with client management systems
- An understanding and awareness of Security standards
- Familiar with Google Meet, Chime
Desirable
- Bachelor's degree in Computer Science or IT related field
- Comptia A+ Certification
- Advanced Windows, macOS or Linux systems administration skills/certification
- ITIL certification or courses
- Familiar with Twitch
What the job involves
- We're looking for an enthusiastic IT Support Engineer to join our growing IT team in San Francisco, CA
- If you're looking to join our team, then we'd love to hear from you! Twitch is the game-changing live streaming service for creators
- As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and MacOS
- We're looking for someone who is comfortable working as part of a distributed team and communicating with a variety of users. You will report to the ServiceDesk Manager
- Provide personalized technical support to our global Twitch employees related to software, hardware, and collaboration platforms
- Resolve complex issues that may not be well documented, and apply your knowledge to provide timely resolutions
- Maintain our existing knowledge base and create new articles based on emerging workflows and systems
- Manage our IT ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette
- Manage and troubleshoot Gaming PCs, desktops, and other IT related site equipment
- Manage our IT assets through the entire lifecycle: onboarding, repairs, and secure disposal
- Image and deploy devices for employees, managing mobile assets via MDM
- Proactively analyze competing tasks, assess technical risk, and communicate impact to stakeholders
- Contract Length: Until December, 20th, 2024
Our take
Twitch is the world's leading video platform for gamers, allowing users to livestream gaming sessions and curate a dedicated community for their content. By dedicating the platform to gaming alone, it has amassed a loyal following of fans, and been able to launch its Partner Program where streamers can monetize their livestreams, incorporate corporate partnerships, and even attend TwitchCon, a convention where dedicated gamers can socialize.
Twitch's acquisition by Amazon in 2014 saw its viewers double in a year, bringing the platform to a wider audience. However, with YouTube streaming popularity on the rise, it has big competition to contend with, as some popular streamers prefer going live on the video giant. Interestingly, a recent move by the platform was to enable its partner streamers to make live content on other platforms - previously inhibited by its exclusivity clause - which may combat the possibility of losing streamers permanently to YouTube.
In 2022, Twitch had to contend with backlash for its proposal to cut creator income by reducing their cut of subscription earnings. However, with the plan only affecting a minute number of creators, the controversy appears to have died down. Needless to say, Twitch is for now entirely comfortable in the market - with possible plans to extend past gaming bringing the chance to generate more popularity yet.
Steph
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2013
$20m
SERIES C
Sep 2012
$15m
SERIES B
Total funding: $43.2m
Company HQ
Belden Place, San Francisco, CA
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