Customer Success, Uhubs
B2B SaaS
Sales skills intelligence platform
Be an early applicant
Sales skills intelligence platform
1-20 employees
Be an early applicant
1-20 employees
Company mission
To help people realise their sales potential.
Role
Who you are
- Minimum 3–5 years’ hands‑on client management in a B2B environment, ideally SaaS
Desirable
- Exceptional communication skills – articulate speaker, concise writer, confident facilitator of executive‑level discussions
- Strong project management and organisational skills; able to juggle competing priorities and deadlines
- Tech‑savvy – fluent with Google Workspace, Notion and platforms (e.g., CRM, Monday.com, Airtable, Jira).
- Quick to learn new tools and AI fluent (ChatGPT)
What the job involves
- Own the customer lifecycle – lead onboarding, user training, adoption campaigns, QBRs and renewal planning for your book of business
- Drive product adoption & value – run tailored platform walkthroughs, surface actionable insights, and align Uhubs features to each customer’s KPIs
- Act as the voice of the customer – capture feedback, prioritise issues and partner with Product & Engineering on roadmap inputs
- Manage multi‑stakeholder projects – coordinate internal teams, external partners and third‑party providers to deliver seamless deployments
- Identify growth opportunities – spot expansion, upsell and cross‑sell potential; collaborate with Sales to progress and close
- Maintain clean documentation – own account plans, success plans and health scores in Monday.com, Notion and Google Workspace
- Deliver client education – work closely with our Learning & Development Lead (Romania) to roll out enablement programmes
Application process
- If shortlisted then a video call with our co-founder Ash, [10 - 15 minutes]
- Do a quick task for us with Ash/Laura [20 - 30 mins]
- If the task goes well, then meet both co-founders, Ash & Mat [20-30 min]
Our take
Ash Ali and Matt Milligan co-founded Uhubs in 2019. Both had worked extensively in marketing and consultancy. Uhubs' aim was to provide dynamic and engaging training for marketing and growth teams.
Uhubs mission is to democratise skills education. They aim to upskill 1 billion people by 2030. Unsurprisingly, their strategy is largely focused on growth.
Billing itself as a Sales Enablement Service, Uhubs aims to drive up sales teams' performance through rapid upskilling. Its focus on fast learning that in turn accelerates companies' growth is an appealing prospect in the current market.
Uhub has pioneered the Sales Performance Pulse, which benchmarks teams against the B2B SaaS industry to reveal the quickest way of increasing performance and improving productivity. This tailored and data-driven approach is intended to separate Uhubs from its competitors within the upskilling industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Glassdoor (4.9)
Trustpilot (4.6)
Company
Funding (2 rounds)
Jan 2022
$0.9m
ANGEL
Jun 2021
$0.9m
SEED
Total funding: $1.7m
Company benefits
- Bonus incentive plan
- Flexible WFH policy and we have a great offices in Shoreditch (3 office days per week)
- 28 days annual leave plus free annual leave for your birthday
- Choose your own tech gear
- Monthly book club- read to your heart's content
- Quarterly team retreats
- Plenty of team socials
- Friday Monthly ‘unwind’ days - Upskill, relax, do whatever you like
- Cycle to work scheme
- Continuous personal development year-round (we know a thing or two about it!)
- Mentoring: Access to 250+ experts + ongoing skills training
- Direct access to our co founders (Forbes 30 under 30, Authors, multiple previous startups)
Company values
- Actively encourage DIVERSITY in perspectives, thought and the backgrounds of the people we work with
- Approach our work with PASSION and an intense enthusiasm
- Always seek to understand and be EMPATHETIC to the feelings of others
- Aspire to perform with excellence and world class EXECUTION every single day
Company HQ
London, UK
Leadership
Ash Ali
(Co-Founder)Background in marketing. Was the first marketing director of JUST EAT. Award-winning author with 'The Unfair Advantage'. Co-founded Uhubs in 2019.
Matt Milligan
(Co-Founder)Founded EYSN aged 22 and Uhubs at 25. Is a Kairos Fellow and Mentor for a number of accelerator programs. Leads the team day to day as well as Sales and Operations
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