Customer Insight Manager, Qlik
More information about location
AI powered data integration, quality, & analytics solutions
Job no longer available
AI powered data integration, quality, & analytics solutions
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- The ideal candidate will be someone who has experience in leading Data Analytics functions in a high-growth SaaS software organization
- The Senior Customer Insight Manager will be as well preparing Dashboards and reporting to C-Level Stakeholders within Qlik
- Master's degree in a relevant field such as business analytics, data science, or a related discipline with 8+ years of experience
- Strong experience in adoption science, behavior analysis, or related fields, preferably in a SaaS or technology-focused environment
- Proficiency in data analysis, using statistical techniques and tools to derive actionable insights from large datasets
- Strong business acumen with the ability to translate business objectives into analytics requirements and deliverables
- Leading function within the Customer Experience Analytics team
- Excellent communication and presentation skills, with the ability to convey complex data insights to both technical and non-technical stakeholders
- Proven track record of driving data-informed decision-making and improving customer experiences through analytics-driven insights
- Proficient in data analysis tools and software, such as SQL, Excel, Python, R, or other statistical programming languages
- Experience with multiple data warehouse technology such as Snowflake
- Experience with data visualization tools (e.g., Qlik, Tableau, Power BI) to create interactive dashboards and reports
- Solid understanding of statistical concepts and experience with statistical analysis techniques
- Strong attention to detail and the ability to work with large datasets accurately
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously
- Self-motivated with a curious mindset and a passion for uncovering insights through data analysis
What the job involves
- We are hiring a Senior Customer Insight Manager to join our Customer Experience Team!
- The Senior Customer Insight Manager analyzes and interprets large amounts of complex data from various sources to identify trends and patterns for high and low product adoption
- The main objective of an Insight Manager at Qlik is to provide actionable intelligence that the team and its decision-makers can use
- The Insight Manager is a member of the Customer Support & Experience Organization reporting directly to the Director of Customer Experience, who reports to the SVP WW Customer Support and Experience
- You will be working with Qlik Analytics and other data sources including web and online usage data, analyzing results, and providing insights and recommendations to improve performance
- In the long term your position would be transitioning into a Digital Data Analyst role to build Dashboards and visualizations on the product usage
- Your efforts will help to foster a customer-first mindset at Qlik, allowing our customers to accelerate the adoption of solutions and help cross-functional teams to better understand users' objectives
- This role is a highly collaborative role with cross-functional peers to develop an aligned Data Usage Strategy with actionable business metrics
- Customer Insights Analytics: Lead the analytics strategy and utilize customer data and analytics tools to extract actionable insights related to the SaaS Journey. Provide the roadmap on how to analyze user behavior, usage patterns, customer feedback, and other relevant data sources to identify trends, uncover opportunities, and address pain points throughout the customer lifecycle. Build for the Customer Experience group Performance Dashboards and lead the metric and KPI conversations with C-Level Stakeholders
- Adoption Science Analysis: Conduct analysis and research on adoption science principles, including the factors influencing user adoption and engagement in the SaaS Journey. Work together with Qlik’s Data Team on defining internal data sets and leverage this knowledge to provide insights and recommendations on optimizing adoption strategies and driving customer success
- Data Modelling and Visualization: Develop data models and visualizations that effectively communicate adoption trends, user behaviors, and customer insights to stakeholders. Create meaningful dashboards, reports, and presentations that support data-driven decision-making and inform business strategies
- Experimentation: Collaborate with cross-functional teams to design and implement experimentations that evaluate the impact of different adoption strategies or user experiences
- Continuous Improvement: Continuously monitor and assess the effectiveness of adoption strategies and customer insights analytics initiatives. Identify areas for improvement and proactively propose recommendations to enhance the SaaS Journey and drive customer success metrics, such as adoption rates, retention, and customer satisfaction
- Cross-Functional Collaboration: Collaborate with various teams, including product, marketing, customer success, and data engineering, to ensure alignment and integration of adoption science and customer/user insights analytics initiatives
Our take
As more organisations seek out more robust tools and capabilities to visualise and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company HQ
Upper Merion Township, King of Prussia, PA
Leadership
Mike Capone
(CEO)Current Member of the Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
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