Director of User Insights, DuckDuckGo
$243.8k
Plus stock options
Expert level
Remote in Canada, Ireland, Spain, UK, US
More information about location
Online privacy tools
Job no longer available
Online privacy tools
201-500 employees
B2CPrivacySaaS
Job no longer available
$243.8k
Plus stock options
Expert level
Remote in Canada, Ireland, Spain, UK, US
More information about location
201-500 employees
B2CPrivacySaaS
Company mission
To show the world that protecting privacy is simple.
Role
Who you are
- 10+ years of experience in research related roles, with 4+ years in relevant leadership-level positions (e.g., Director, Principal) at significant global consumer brands
- Expertise leading high complexity, cross-functional research initiatives, with a strong understanding of both user-centered design and broader market research
- You're a proactive coordinator, working with other leaders to identify, scope, and prioritize research projects that support upcoming roadmaps and long-term planning, and collaborating with product owners to establish measurable success criteria and reduce discrepancies in data analysis
- Ability to advise User Insights team projects across multiple product areas to drive strategic alignment from research
- Proven organizational and leadership skills, with experience mentoring teams and driving accountability
- Expertise in presenting research findings in a concise, written format that recommend follow-up projects and drive decisions
- Expertise running high-complexity quantitative research, namely survey questionnaires, end-to-end
- Expertise in hands-on qualitative research skills, like executing diary studies, in-depth interviews, and usability testing
- Mindset focused on creating impact within a flat organization rather than leading through hierarchy
- Experience using research to shape product roadmaps, feature development, and marketing strategies while prioritizing privacy, accessibility, and usability
- Ability to define best practices to help the team evolve and scale, such as leveraging data analysis plans and efficient insights collection and distribution
- A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team
What the job involves
- We’re looking for a Director, User Insights to help shape our all-in-one privacy solution and join our mission to show the world that protecting your privacy online can be simple
- As a Director on the User Insights team, you'll be at the forefront of our effort to scale user research and our data-informed approach to decision-making
- You will lead high-complexity projects involving cross-functional teams to shape everything from upcoming product features and current user experience to our brand positioning and insights
- You'll have a voice in our highest impact product decisions and lead projects that scale across millions of users
- You'll identify problems impacting our product and brand goals, work with others to define and test against evolving success criteria and market landscapes, and ensure that product and brand decisions are grounded in qualitative and quantitative data
- You will coach and mentor talented and high-performing team members, advancing their functional expertise and career growth while deepening your knowledge of their key strengths to delegate resources across all product areas
- You'll help the team maintain consistent output and efficient workflows, as well as guide them to carry out rewarding and impactful work
- While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week
Our take
Companies are making money off of people's private information online without your consent. DuckDuckGo believe the internet shouldn't be this invasive and that getting the privacy you deserve online should be an easily accessible option.
With the company's Privacy Essentials desktop browser extension for Safari, Firefox, & Chrome and the mobile DuckDuckGo Privacy Browser for iOS & Android users can block trackers, secure connections, and search anonymously, so they are protected on any device, wherever.
The company's app is now downloaded more than 50M times a year, and its private search engine has become the #2 search engine on mobile in the U.S., Canada, Australia and the Netherlands. DuckDuckGo's next steps include a roll out of a suite of new privacy solutions, including Email Protection, App Tracking Protection and its first-ever Desktop Apps for Mac and Windows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Few candidates hear
back within 2 weeks
28% female employees
30% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$59m
SERIES C
Aug 2018
$10m
EARLY VC
Total funding: $72m
Company benefits
- Office Setup: To help you get your office set up, we reimburse up to $1,250 USD to cover the purchase of office productivity items, such as desk, chair, computer monitors, keyboards, etc.
- Co-working: Should you prefer to work from a co-working space, we reimburse the cost up to $500 USD per month.
- Wellness Stipend: To promote your physical and mental health, we offer a Wellness Stipend of up to $1,000 USD per year
- Learning Stipend: To promote your professional development and reinforce our culture of self-directed learning and skill-building, we offer a Learning Stipend of up to $1,250 USD per year
- Charitable Donation Matching: We match on qualified charitable donations of up to $1,000 per year.
- Assistance Program: We offer counseling services provided through Workplace Options to help you and your family manage life-stressors
- Company Events: We have annual company retreats, team meetups, and optional “work-ations” where you work with colleagues in various destinations around the world. Every quarter we hold 3-day long Hack Days, during which we work on whatever we want.
- Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, whenever
- Flexible Time Off: We trust you to use good judgment to take time off as needed so that you can be your best at work. Our CEO sets a good example by taking regular vacations and encouraging the rest of the team to do the same.
- Healthcare - Medical, Dental, Vision (US Only) 🇺🇸
Company values
- Building trust - By building trust, we do right by our users and our staff.
- Questioning assumptions - By questioning assumptions, we reject bias and elevate the quality of our work.
- Validating direction - By validating direction, we grow fast and sustainably.
Company HQ
Paoli, PA
Articles
Leadership
Gabriel Weinberg
(CEO)Studied Physics at MIT. Previously co-author of Traction and Super Thinking.
Diversity, Equity & Inclusion at DuckDuckGo
- At DuckDuckGo, our vision is to raise the standard of trust online, and our mission is to show the world that protecting privacy is simple. Having a diverse, inclusive, and equitable team is critical to achieving those goals
- Online privacy abuses make the Internet worse for everyone by weaponizing our personal data in ways that create exploitation, discrimination, polarization, and chilling effects, among other problems. We can't build world-class solutions to these problems without a world-class team. That is why we seek to recruit, retain, and support the continued growth of talented and high-performing people of all different backgrounds, perspectives, and experiences
- Our commitment to embracing diversity and empowering all team members is rooted in our core values: build trust, question assumptions, and validate direction. The willingness to validate direction by engaging in the sometimes uncomfortable process of questioning each other's assumptions and being questioned ourselves can only exist in a trusted space — an inclusive and welcoming environment — which is critical to rejecting bias and building a world-class, globally-used product
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