Senior Manager of Social Media Moderation, Hims & Hers
$125-145k
+Equity & Employee Stock Purchase Program
Multi-specialty telehealth platform
Be an early applicant
Multi-specialty telehealth platform
1001+ employees
Be an early applicant
$125-145k
+Equity & Employee Stock Purchase Program
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- We are looking for an experienced marketer to help our engagement across social media platforms
- 5-7 years marketing experience, preferably in social media, community management, or external communications
- Bachelor’s or Master’s degree in Marketing, Business, or related field, or equivalent work experience
- Experience building and sharing brand messaging
- Familiarity with social media platforms (Instagram, Facebook, Twitter, Reddit, YouTube, TikTok, etc.) and their community guidelines
- Detail-oriented and exceptionally organized. Able to multitask, prioritize, and manage multiple projects in a fast-paced, ambiguous environment
- Strong written and verbal communication skills with a keen eye for detail and tone
- Strong interpersonal skills and the ability to build rapport with diverse audiences
- A proactive approach to problem-solving and conflict resolution, including experience driving solutions for cross-team projects
- Ability to analyze data and metrics to drive insights and improve engagement strategies
- Passion for brand building and a commitment to fostering a positive online community
What the job involves
- As Sr Manager of Social Media you will put social media, community, and communications skills to work to manage a team of moderators building and sharing our brand story through dialogue with customers and potential customers across social media platforms
- This will include creating the framework for how Hims & Hers does this across channels like Instagram, Facebook, Reddit, YouTube, and Twitter/X
- You’ll work with cross-functional teams to improve the social media presence and conversations about the Hims & Hers brand, products, and overall customer experience
- Build and maintain a brand presence in the comment sections of various social media platforms, including Instagram, Facebook, Reddit, YouTube, and Twitter/X
- Recruit, train, and mentor the social media moderator team
- Delegate tasks, monitor performance, and provide feedback in an effort to engage with our audience by fostering meaningful conversations and encouraging customer interaction on various social media channels
- Develop an escalations plan to flag potential issues or concerns to the Communications and Content leads, ensuring timely resolutions and alignment with brand messaging
- Guide the team on the best methods for engaging with social media audiences in a brand-first approach
- Identify and act on opportunities to enhance customer relationships and improve overall engagement through proactive outreach and thoughtful responses
- Stay on top of the trends and best practices in social media moderation
- Work closely with Marketing, Product, and other teams to communicate customer feedback, results, and pain points
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Articles
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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