Technical Support Engineer, QuickNode

$114.4-143k

OTE

$104-130k

BASE

Offers Equity & Bonus. Canadian applicants: $104K – CA$130K. OTE: $114,400 - $143,000 CAD

Python

Bash

Linux

Ruby

Terraform

Ansible

Puppet

Chef

JSON

Golang

Junior and Mid level

Remote from Canada, US

Blockchain API & node infrastructure

Be an early applicant

Blockchain API & node infrastructure

101-200 employees

B2BAnalyticsAPIBlockchainWeb 3.0

Be an early applicant

$114.4-143k

OTE

$104-130k

BASE

Offers Equity & Bonus. Canadian applicants: $104K – CA$130K. OTE: $114,400 - $143,000 CAD

Python

Bash

Linux

Ruby

Terraform

Ansible

Puppet

Chef

JSON

Golang

Junior and Mid level

Remote from Canada, US

101-200 employees

B2BAnalyticsAPIBlockchainWeb 3.0

Company mission

QuickNode's mission is to help blockchain ecosystems scale, by providing accessible core infrastructure.

Job

Company

Role

Who you are

We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience
We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc
1+ years of experience in a technical support role
1+ year of experience in Blockchain (or personal project equivalent)
Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc
The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API
Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)
Expertise in managing Linux hosts
Experience with proactive alerting and monitoring systems technologies
Dealing with technical customer support (troubleshooting, CLI tools, Linux)
Adept at setting up software you may be unfamiliar with
Being extremely thorough in debugging and documenting issues for other teams
Capable of preemptively solving complex problems prior to their impacting multiple customers
Used to documenting your processes and sharing knowledge

What the job involves

As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests
You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix
Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more
You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better
You can expect to meet on a daily basis to go over customer issues, task progress and design solutions
Have handled customer support in a technical capacity
Worked on a remote team of 5-10 people
Written scripts to figure out why some technical thing is not working
Managed refunds, credits and charges in Stripe
Lead a customer support team in a technical capacity

Our take

By way of its API and analytics platform, QuickNode makes it faster and easier for developers to build and scale blockchain apps across a growing number of chains, including Bitcoin and Ethereum.

The 2017-founded startup counts some major companies amongst its clientele – PayPal, Twitter, OpenSea, Coinbase, and Adobe, as well as popular NFT platform Rarible. Considering that infrastructure & protocols are the most dominant segment of the rapidly growing Blockchain technology market, QuickNode’s high-profile clientele puts it in a position of great strength.

The company is targeting an expansion into yet more chains, and its acquisition of NFT Analytics platform Icy Tools suggests that it’s also very keen to broaden its product offering. Recent funding will enable the company to accelerate global expansion and further empower the people building the groundwork for a decentralized future.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 7 rounds)

Jan 2023

$60m

SERIES B

May 2022

$1.1m

SERIES A

Total funding: $102.1m

Company benefits

Remote first: work from anywhere

Company HQ

Sunny Isles Beach, FL

Leadership

Alexander Nabutovsky

(Co-Founder & CEO)

Previously spent almost 17 years as CEO of internet hosting provider ISPRIME, as well as four years as CEO of content delivery network BelugaCDN.

Dmitry Shklovsky

(Co-Founder)

Spent 12 years at web hosting provider ISPRIME, as a Corporate Account Manager then Director. Co-founded BelugaCDN with QuickNode's Alexander Nabutovskya and Manuel Kreutz.

Manuel Kreutz

(Co-Founder)

Was the Co-founder of OXEO Web Hosting before spending 12 years at ISPRIME as VP of Software Engineering. Carried out the same role at BelugaCDN from 2014-2018.

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