Product Delivery Manager, Kraken.tech
Kraken Customer
Salary not provided
Mid and Senior level
London
End-to-end, AI powered operating system for utilities
Posted today
End-to-end, AI powered operating system for utilities
1001+ employees
B2BEnergySaaS
Posted today
Salary not provided
Mid and Senior level
London
1001+ employees
B2BEnergySaaS
Company mission
To help energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- Proactive Communication: Regularly and transparently communicate progress, risks, and dependencies
- Facilitation & Mediation: Act as a facilitator and mediator to resolve disagreements and ensure smooth collaboration between teams
- Technical Understanding: Possess a strong understanding of the underlying functional architecture of the involved domains
- Relationship Building: Build strong working relationships with engineers, product managers and client facing teams across the business
- Focus on User Value: Always keep the end-user experience and desired outcome at the forefront of technical decision-making
- Pragmatism & Problem-Solving: Be pragmatic in finding solutions and effectively troubleshoot technical challenges
What the job involves
- The PDM plays a crucial role in orchestrating the delivery of seamless user experiences for clients and their customers. Enabling product teams to deliver efficiently and clients to effectively adopt changes.
- Their main goal is to bridge boundaries, ensuring alignment of goals, delivery, dependencies, planning and communications between the impacted teams (internally and externally), and ultimately, enable the successful delivery of the user experience for our clients and their customers
- Cross-Domain Alignment: Facilitate functional and business change alignment and dependency management across product and client teams contributing to the specific user experience
- Roadmap Definition: Collaborate with Product Managers (PMs) to define a clear roadmap for delivering the desired experience and outcomes
- Release Planning & Execution: Drive the planning and execution of releases, ensuring smooth integration and testing of components from different products and/or domains
- Risk and Issue Management: Identify assumptions, track, and mitigate associated risks and issues that could impact the timely delivery of the user experience
- End-to-end Outcome Compatibility: Understand the functional designs across contributing products and ensure they are compatible and support the desired user experience
- Identification: Proactively identify dependencies between product teams and client business change required for the delivery and adoption
- Coordination: Proactively facilitate communication and coordination between dependent teams (internally and externally) to ensure timely delivery of necessary components, including APIs
- Dependency Tracking: Maintain a clear view of dependencies and their status
- Central Point of Contact: Serve as a central point of contact for the Product Team, bridging communication gaps between your products, other internal teams (e.g. customer success, client delivery, Kraken Experience) and clients
- Facilitating Product Discussions: Organise and facilitate meetings and workshops involving members from different internal teams. These meetings can start from initial discovery to implementation, success tacking and retrospectives
- Information Sharing: Ensure timely and effective sharing of information, progress updates, and potential roadblocks across all relevant teams and stakeholders
- Ensuring Consistency: Promote and ensure adherence to consistent standards, security best practices, and architectural guidelines across contributing domains for a unified experience
- Quality Assurance Coordination: Collaborate with teams across domains to ensure comprehensive testing of the end-to-end user experience. This can be extended to include beta group testing with Kraken clients
- Performance & Scalability: Work with domain and platform teams to ensure solutions meet the performance and scalability requirements of the overall user experience and uphold Kraken SLO/A standards
- Documentation: Ensure the creation and maintenance of relevant technical documentation within Kraken Docs that spans across domains for the specific user experience (internally and externally)
- Identifying Bottlenecks: Identify bottlenecks and inefficiencies in the cross-domain development process
- Driving Improvements: Propose and drive process improvements to enhance collaboration, communication, and delivery efficiency across domain teams
- Shared Ownership of Outcome: The DPM and Product Managers (PM) share ownership of the successful delivery of the user experience. The PM focuses on the "what" and "why" (user needs, market, business value), while the PDM works with engineers to focus on the implementation and coordination
- Collaborative Planning: The DPM jointly defines the roadmap for the experience, with the PM outlining the features and the DPM outlining the implementation approach and dependencies
- Risk Assessment & Mitigation: The DPM collaboratively identifies and assess both product and technical risks, and work together to develop mitigation strategies
- Communication to Stakeholders: They jointly communicate progress, risks, and key decisions to stakeholders, providing a holistic view of the experience delivery
Salary benchmarks
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.3m
SERIES A
Total funding: $8.4m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
- Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
- Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
- Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
- Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
- Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
- Money coach: Get support with financial planning through our partnership with Octopus Money Coach
- Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff. Need some calm in your life? We have Headspace licences available
Company HQ
Fitzrovia, London, UK
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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