Customer Excellence Intern, Ecoplanet
Helping SMEs navigate sustainability regulations
Be an early applicant
Helping SMEs navigate sustainability regulations
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make SMEs independent & ensure compliance with the European Green Deal.
Role
Who you are
- Proactive, professional, and customer-oriented
- A team player with the ability to work independently
- Self-driven with the desire to make a real impact
- Solution-oriented and motivated to bring in new ideas
- Enrolled student in a business-related, technical, or analytical degree program
- First experience in customer-facing teams (e.g., Customer Success, Sales, Consulting) is a plus
- Fluent in German and English
- Proficient in using Google Suite and CRM tools, preferably HubSpot
- Strong communication, organizational, and problem-solving skills
What the job involves
- Supporting the further development of key initiatives in the area of Customer Excellence, particularly the expansion of the NPS tool and other initiatives in collaboration with the Head of Customer Excellence
- Analyzing customer feedback, product usage, and Net Promoter Score (NPS) to derive data-driven recommendations for action
- Identifying potential areas for improvement in existing processes and developing new approaches to enhance customer satisfaction
- Collaborating closely with internal teams, particularly from Product, Tech, and Sales, to improve the overall customer experience
Our take
As companies and individuals around the globe aim to be more sustainable, many small to medium-sized enterprises struggle to meet sustainability regulations as they often lack the time and teams needed to manage and optimise the energy consumption from their daily operations.
Ecoplanet supports SMEs throughout the energy transition process, providing access to a comprehensive operating system that uses smart meter data to manage the internal, production, and supply consumption of its clients. This enables customers to save time and money while making a meaningful impact on the environment.
The young company’s highly scalable, plug-and-play software empowers positive changes in day-to-day business operations as it enables industrial companies to play a leading role in the energy transition. Following a successful Series A funding round – led by HV Capital – Ecoplanet’s innovative approach has the company well-positioned to see growth within the increasingly complex energy market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jan 2025
$16.7m
SERIES A
Apr 2024
$3.7m
EARLY VC
Total funding: $23.2m
Company benefits
- Equity package
- Opportunity to work with a talented and passionate team
- Chance to make a significant impact on a rapidly growing startup
- Fast-paced and exciting work environment
- Office in the heart of Munich
Company HQ
Schwabing-Freimann, Munich, Germany
Articles
Leadership
Maximilian Dekorsy
(Co-Founder)Founder & former CEO of MXD Consulting. Previously worked at the Boston Consulting Group as a Consultant & Associate.
Dr. Henry Keppler
(Co-Founder)Former Engagement Manager at McKinsey & Company and worked at Rocket Internet in Global Venture Development.
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