Senior Technical Project Manager, Parloa
France
AI agent management platform
Open for applications
AI agent management platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 3+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software
- Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
- Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each
- Proven track record managing multiple concurrent projects with global, distributed teams
- Fluent in French and German
What the job involves
- As Sr Technical Project Manager, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare
- This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like Booking.com, SAP, and Allianz
- Project Delivery: Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context
- Customer & Stakeholder Management: Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews
- Cross-Functional & Pod Coordination: Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey
- Methodology & Process Discipline: Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers
- Metrics & Reporting: Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders
Application process
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $569m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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