Customer Success Manager, Criteo
Retail Media UK
Plus performance-based rewards
The commerce media platform for the open internet
Job no longer available
The commerce media platform for the open internet
1001+ employees
Job no longer available
Plus performance-based rewards
1001+ employees
Company mission
To help marketers and media owners reach their goals through the world's leading Commerce Media Platform.
Role
Who you are
- Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising
- Strong analytical mindset with the ability to translate data into actionable insights
- Excellent stakeholder management and communication skills
- Comfortable working cross-functionally in a fast-paced environment
- Detail-oriented, proactive and solutions-focused
- We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
What the job involves
- The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers
- The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance
- Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth
- Execute the retailer strategy and annual plan defined with the Vertical Lead
- Responsible for tracking and delivering against key partnership KPIs
- Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery
- Provide regular retailer and internal updates covering performance, risks, wins and opportunities
- Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks
- Respond to analytics and troubleshooting requests within SLA, escalating where needed
- Maintain and update retailer documentation (business rules, creative specs, calendars, insights)
- Support retailers with access to data and reporting via UI and API
- Partner with Technical Solutions on integrations, QA and ongoing optimisation
- Own the planning, preparation and execution of Quarterly Business Reviews
- Coordinate internal stakeholders and lead performance and opportunity narratives
- Capture actions, follow-ups and ensure progress against agreed initiatives
- Support go-to-market execution, rate cards and commercialisation strategies
- Responsible for revenue estimations, forecasting and opportunity sizing
- Commercial responsibility for end-to-end integrations and new retailer onboarding
- Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions
- Collaborate with Demand teams to drive spend, optimise performance and flag risks early
- Educate retailer teams on campaign best practices, forecasting and media planning
- Act as a point of contact for billing queries and invoice sharing
- Coordinate with internal teams to track payment status when required
Salary benchmarks
Our take
Commerce marketing is a huge business with billions spent every year on adverts. And companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one such company operating in this space.
Criteo is a personalised retargeting company connecting marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.
As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$38.6m
SERIES D
May 2010
$7m
SERIES C
Total funding: $59.4m
Company HQ
New Athens, Paris, France
Leadership
Michael Komasinski
(CEO)Prior to joining Criteo in 2025, Michale was the CEO of the America and Group President of Data and Technology at dentsu. He also spent nearly 9 years at Merkle, in various roles, including President of the Americas and Global CEO.
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