Customer Experience Representative, Flex
$60-80k
More information about location
Financial platform for business
Be an early applicant
Financial platform for business
21-100 employees
Be an early applicant
$60-80k
More information about location
21-100 employees
Company mission
To reimagine every single aspect of the financial workflow and financial services for any entrepreneur.
Role
Who you are
- This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles
- You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions
- You’re naturally curious, someone who enjoys investigating and solving problems
- You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs
- You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset
- You're dependable and work independently without needing supervision
- You thrive in fast-paced environments with dynamic priorities
- Fluent in English with exceptional communication skills
- Availability to work nights and weekends. US West Coast hours required
- 2+ years of experience in fintech or financial customer support
- Familiarity with tools like Zendesk, Salesforce, and HubSpot
What the job involves
- We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value
- You'll be the face of Flex, delivering empathetic and precise support via email, chat, and phone
- Quickly identify and resolve complex issues independently, thinking creatively and resourcefully
- Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation
- Create and maintain helpful resources like FAQs and guides to empower users
- Analyze customer interactions to identify trends and areas for improvement in our products and processes
- Propose improvements to internal tools and workflows, driving efficiency and productivity
Our take
Flex, formerly known as Flexbase, supplies credit and finance management tools for small and midsize business (SMBs). At the core of its offering is a credit card, with a complimentary platform that collects all finance operations into one easy-to-manage app.
Perhaps the most intriguing part of Flex's approach is the credit card itself, which comes with 0% interest for 60 days. Through this, businesses can improve their cash flow and be more free to invest in growth. Besides this, users can also issue virtual employee cards at no extra cost, and use functions such as receipt capture and free ach/wire payments.
Having steadily grown its offering over the years, Flex has now raised a significant funding round to expand its business and accelerate growth. Demand for its solutions has already moved the company to expand beyond its initial focus on the construction industry to target clients across logistics, eCommerce, real estate and other sectors. After raising $120 million in September 2023, Flex has proceeded to launch its own app - the finance super app - to streamline the finance back office for business owners.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2025
$25m
EARLY VC
Sep 2023
$20m
SERIES A
Total funding: $63.2m
Company benefits
- Paid medical, dental & vision
- 401k & life insurance
- PTO
- Remote work w/ semi-annual offsites in exotic locations
- Experienced founding team
- Well-funded company with significant horsepower and runway
Company HQ
Riverside, Miami, FL
Leadership
Zaid Rahman
(Co-founder & CEO)Angel Investor with 305 Ventures, and Thiel Fellow of The Thiel Foundation. Former Co-founder and Founding CEO of Volley.
Hadi Solh
(Co-founder)Partner at Atmos Ventures. Was Board Director at Oxford Ionics, Nethone and ORCA Computing. Former Chief Investment Officer for Depa Group.
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