Customer Success Manager, H1
Life Sciences
$100-125k
+ Variable commission + Stock options
Platform connecting healthcare professionals
Open for applications
Platform connecting healthcare professionals
201-500 employees
Open for applications
$100-125k
+ Variable commission + Stock options
201-500 employees
Company mission
H1's mission is to create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- We’re looking for a Senior CSM who is passionate about delivering value to clients on a global scale. You’ll solve business problems, support, and develop relationships with H1’s largest accounts.
- This role will suit a committed, approachable, and strategic individual who will set our clients up for success and growth
- You’re comfortable getting into the weeds while also managing strategic project work
- You’re a strong communicator and presenter with a drive to own relationships and strategy within a set list of accounts
- You have a track record of success in a results-driven, fast-paced environment
- 3+ years experience working in Customer Success, Account Management, or Client Services for an Enterprise SaaS company
- You have experience working in or with Life Sciences, a plus for Medical Affairs or Clinical experience
- You have experience with project management with high priority accounts
What the job involves
- The primary objective of the Senior Customer Success Manager II on our Strategic team is to be the trusted H1 partner to several of our largest clients by onboarding users, proactively engaging with customers, identifying account health, being the voice of the customer to internal teams, and delivering value by educating clients on H1 offerings. This role will own clients using one or multiple of our product offerings.
- Serve as the primary point of contact for all client engagements, ensuring alignment on objectives and expectations
- Partner with key stakeholders to drive adoption, engagement, and strategic alignment of our platform within their organization
- Conduct regular business reviews to track KPIs, identify opportunities for growth, and mitigate risks
- Plan and execute user training sessions, ensuring adoption by equipping clients with best practices that fit their specific use cases and needs
- Take a “teach-to-fish” approach, empowering users with self-service capabilities while providing hands-on support when needed
- Navigate multiple complex projects across various business units within a client’s organization
- Track program performance metrics and analyze reports to identify trends, gaps, and opportunities
- Develop and deliver executive-level presentations summarizing impact, progress, and ROI
- Proactively monitor customer sentiment, identifying early warning signs of risk
- Strategically de-escalate critical situations, ensuring alignment with client goals and expectations
- Serve as a trusted advisor, advocating for client needs internally while balancing business objectives
- Work closely with engineering, product, and support teams to resolve client challenges efficiently
- Provide structured feedback to inform the product roadmap and improve the customer experience
- Collaborate with internal teams to ensure seamless handoffs across different phases of the customer journey
- Drive to increase MAUs, NPS, CSAT, and ARR
Application process
- Anticipated role close date: 05/15/2025
Our take
Contrary to an increased emphasis on data privacy globally, within the healthcare industry governments are pushing for more data transparency. Additionally, the increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals, and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020 and capped off a successful year by closing a Series B funding round that December. In 2021, H1 worked to further expand the company into Europe and Asia. Following a successful 2022 Series C round the company is focusing on building out its data network and hiring additional talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$23m
SERIES C
Nov 2021
$100m
SERIES C
Total funding: $187m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(Co-Founder & CEO)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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