Customer Success Operations Intern, Braze
June and August of 2024
$24/hour for US candidates
Customer engagement platform
Job no longer available
Customer engagement platform
1001+ employees
Job no longer available
$24/hour for US candidates
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- We are seeking a Customer Success Operations Intern to join our dynamic team
- To flourish here, you must be prepared to set a high bar for yourself and those around you
- There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success
- Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back
- In this role, you will play a crucial part in driving operational efficiencies, aligning processes, and supporting strategic initiatives that contribute to our company and CS department’s success
- The ideal candidate will be a team player with a passion for learning about customer success, operational excellence, project management, and change management
- If you are a self-starter with a keen eye for detail and a drive to improve processes, we would love to hear from you
- Even more, you are looking for an opportunity to develop your skills in a multi-faceted role and support a fast-paced team whose impact spans across the company and customers alike
- You take initiative and proactively identify opportunities where you can improve processes
- Your attention to detail is impeccable, you are organized, and have strong time management skills
- You are able to contribute to different projects simultaneously
- Intellectually curious, passionate, and inventive
- You have excellent written and verbal communication skills and can communicate to a variety of internal stakeholders
- You are known for being a team player, we just can’t emphasize this enough
- You welcome feedback and are always looking to learn and improve your skill set
- Working towards obtaining a college degree that will be obtained between December 2024 and August 2025
- Available for a 10 week internship between June and August of 2024
- Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role
What the job involves
- Our Customer Success Strategy & Operations team focuses on the tooling, data and strategic programs that our Customer Success team needs to drive the best possible customer outcomes
- This role will report directly to the Sr Customer Success Strategy & Operations Lead and will be involved in a wide-scope of operations projects
- Support all aspects of the CS Strategy & Operations team responsibilities
- Become an expert in the Customer Success Manager day to day responsibilities and process to better understand and support the team
- Analyze usage data and adoption metrics of our tools, systems, and content to draw actionable insights
- Support department communication and project visibility by owning the CS Monthly Newsletter
- Improve content management by conducting content audits for accuracy and optimize organization across our various content repositories
- Identify and organize content for CSMs to leverage in our strategic playbooks
- Collaborate on internal presentations to the department to showcase the impact of recently launched initiatives and upcoming roadmap projects
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
NoMad, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Salary benchmarks
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Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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