Account Manager, Acquired
Payments & banking solutions
Be an early applicant
Payments & banking solutions
21-100 employees
Be an early applicant
21-100 employees
Company mission
To become a fundamental part of the payments infrastructure for recurring and digital commerce globally and to be remembered for helping to make our customers successful.
Role
Who you are
- We’re looking for someone who is commercially sharp, driven, and thrives in a fast-paced, high-growth fintech environment
- 2+ years of experience managing SME or mid-market accounts in eCommerce or Payments
- Proven track record of high performance, owning and exceeding commercial targets
- Demonstrated success in upselling, cross-selling, and increasing product adoption
- Strong commercial acumen with understanding of pricing, margin, and deal structure
- Highly organised, with a focus on execution and managing complex integrations
- Skilled at engaging and influencing stakeholders at all levels, internally and externally
- Deep analytical skills with fluency in Excel and data-driven account planning
- Excellent communicator and confident presenter across technical and commercial audiences
- Curious, driven, and solutions-focused with a strong work ethic and flexible mindset
- Thrive in a fast-paced, dynamic environment with constant change and opportunity
- Results-driven and commercially minded
- Proactive and adaptable – willing to go the extra mile to get things done
- Collaborative and team-oriented, with a passion for solving problems
- Detail-oriented with strong reporting discipline
- Passionate about fintech, payments, and scaling high-impact technology solutions
- Confident and effective communicator who will contribute positively to our company culture
What the job involves
- The Operations team at Acquired.com is responsible for solution design, integration, onboarding, and the ongoing management of our key customers
- As an Account Manager, you’ll play a crucial role in driving customer advocacy, revenue growth, and product adoption
- You’ll join a tight-knit team at the heart of the business and partner cross-functionally to deliver outstanding service and commercial impact
- You’ll own a commercial target, be proven at upselling and cross-selling, and have the drive to ramp merchants quickly and successfully
- Develop and nurture strong, lasting relationships with a portfolio of existing clients
- Act as a trusted advisor and point of escalation for critical client issues and negotiations
- Collaborate closely with internal teams (Integrations, Product, Commercial, Finance) and third-party providers (banking and card-acquiring partners) to resolve client need
- Own and exceed revenue and retention targets for your merchant portfolio
- Identify and execute upsell and cross-sell opportunities across payments products and services
- Drive adoption across Acquired.com’s product suite and accelerate merchant ramp-up
- Prepare and lead Quarterly Business Reviews (QBRs) with customers and maintain account plans
- Monitor account health and performance, providing accurate revenue forecasting and identifying risks
- Become a product expert across Acquired.com’s payments and integration solutions
- Provide guidance, training, and insight to clients, sharing best practices and driving engagement
- Use data tools (Excel, BI platforms such as Looker & Metabase) to analyse merchant performance and uncover trends
- Produce and maintain weekly/monthly/quarterly reports to guide account strategy
- Support and coach less experienced team members
- Contribute to internal product feedback loops, process improvements, and go-to-market strategy
Application process
- Contact: Carol Bowers, HR Advisor – People Operations
Salary benchmarks
Our take
Acquired.com makes it easier for businesses to set up, integrate and optimise payment and banking processes on their own tech stacks. The company is a part of Quint Group, which operates a number of fast-growth fintech businesses globally, including Monevo and MoneyGuru.
Launched in 2016, Acquired.com has been growing quickly, winning high-profile customers and partners including Rangers Football Club, Barclaycard, and the Bitcoin Store. Though its core product offering seems quite similar to that of many fintech service providers, Acquired attributes its success to a human-centric, consultative approach – an increasingly rare thing in the tech space.
Perhaps one of the most impressive things about Acquired.com, or Quint Group as a whole, is how it continues to scale and expand into a number of markets across the world without any major capital investment.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2024
$5.5m
EARLY VC
Total funding: $5.5m
Company HQ
Marylebone, London, UK
Leadership
Greg Cox
(Founder & CEO)Alongside Acquired, they are the co-founder of Quint Group where they serve as group CEO. They are also the Group CEO of Monevo, Infinian, Credito, and moneyguru.com.
Anuj Bhatnagar
(CFO)They are also the CFO of Quint Group, moneyguru.com, Monevo, and Infinian.
Matthew Whetton
(CTO)Previously the CTO at Oakbrook. Prior to that, they were the CTO at Salary Finance, and a Contract Software Architect/Developer at First Response Finance.
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