Customer Service Operations Associate, Wolters Kluwer

$45.1-61.7k

Target salary range is for: CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA

Entry and Junior level

Chicago

2+ days a week in office (South LaSalle St, Chicago)

AI-powered solutions for professionals

Job no longer available

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$45.1-61.7k

Target salary range is for: CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA

Entry and Junior level

Chicago

2+ days a week in office (South LaSalle St, Chicago)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

Analytical Skills: Basic analysis and interpretation of data
Customer Service: Enhanced customer interaction capabilities
Workflow Coordination: Better understanding of workflow management
Detail-Orientation: Maintain attention to nuanced details
Reporting Skills: Capability to create and interpret basic reports
Time Management: Ability to prioritize and manage multiple tasks effectively
Problem-Solving: Strong critical thinking and problem-resolution skills
Technical Skills: Familiarity with more advanced office and operational software
Minimum Bachelor’s degree, or equivalent experience / 2 years of administrative duties

What the job involves

The Customer Service Operations Associate will engage in a range of operational and administrative tasks to enhance our customer service processes handling invoice delivery in a timely manner. This will require to address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on the foundational knowledge, the team member will help improve essential processes and ensure customer satisfaction
Develop and maintain knowledge of the department, company, and industry by attending and fully engaging in formal and informal training/mentoring sessions; engaging in self-directed learning and maintain subject matter expertise in billing and account management
Ensure timely delivery to billing platforms by proactively monitoring invoice uploads, addressing errors or rejections promptly, coordinating with internal teams to resolve issues, and verifying successful delivery to meet deadlines and maintain service excellence
Resolve invoice upload issues by troubleshooting errors (e.g., platform rejections, missing fields), securing necessary approvals for adjustments, and ensuring corrections are documented in the system
Participate in organizational activities to meet or exceed company objectives by partnering with other team members and managers to help develop action plans to reduce or eliminate defects; identifying opportunities to collaborate across groups and/or leverage partnerships; and collaborating with peers to advance company-wide initiatives

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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