Senior Product Designer, Grafana Labs

• 7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users
• A portfolio of effective designs for complex products delivered in a fast-paced environment
• Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points even when you have very little in common with them
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
• Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind
• Attention to detail and willingness to learn about a complex, very technical product space
• Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy

Desirable

• As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents
• You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success
• As the Product Designer for Grafana Cloud’s usage and billing experience, you’ll help our customers clearly understand what they’re spending on each of our products
• You will focus on making historical, current, and projected future usage transparent and easy to understand, allowing customers to view and analyze exactly what they’ve spent, what they’re spending now, and what they’re likely to spend in the future
• Your mission will be to create a unified experience that brings together our diverse product suite—each with its own unique billing model—into a clear, cohesive, and transparent view that builds trust with our users
• Your work will empower customers to get from insights to action: optimize their consumption within their desired budget and maximize the value they’re getting from Grafana Cloud
• Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, which will enable you to design tailored, role-driven experiences
• You will drive measurable iterative improvements and enable all audiences to understand and optimize their usage and cost
• You will also have an opportunity to contribute to the evolution of the Product Design team at Grafana by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together as the team scales
• Enable customers to take action, do cost control and optimise their spend
• Translate research and data to experiences that are easy to digest and break down complexity
• Craft communication and visuals to help customers understand their bill
• Tailor the experience to different target audiences, covering multiple user perspectives
• Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team
• Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations
• Document user needs and pain points, design directions, UX tradeoffs, and detailed designs for specific features and enhancements
• Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community