Manager of Member Business, SoFi
$105.6-198k
+ Bonus + Long term incentives
Mobile & online personal finance services
Be an early applicant
Mobile & online personal finance services
1001+ employees
Be an early applicant
$105.6-198k
+ Bonus + Long term incentives
1001+ employees
Company mission
To help people reach financial independence to realize their ambitions.
Role
Who you are
- The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs
- Bachelor's degree in Business, Economics, Finance, or related field
- 5+ years of experience in business operations, strategy, investment banking, consulting, or similar roles
- Experience working with fintech, financial services, consumer technology or loyalty programs
- Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively both internally and with external partners
- Excellent analytical and problem-solving capabilities
- Outstanding written and verbal communication skills
- Comfort working in a high growth, constantly changing environment
Desirable
- MBA or advanced degree
- Knowledge of SQL and data visualization tools (e.g., Tableau, Looker)
- Experience with OKR frameworks and team performance management
What the job involves
- We are seeking a strategic and analytical Business Manager to join our Member Rewards & Benefits team
- This role will be instrumental in driving key initiatives, managing cross-functional projects, and supporting data-driven decision making to enhance our member experience and business outcomes
- The Business Manager will help drive strategy, planning, cross-functional execution, and analysis of SoFi’s Member Benefits & Rewards programs
- You will report to the Business Lead for Rewards and Benefits and will be a trusted partner for both internal and external stakeholders as the team develops and implements new Member benefits, including Member events, and continues to build out and manage our Member Rewards program
- In this role, you will collaborate with many teams across SoFi
- A typical week will likely be split between two main buckets: 1) execution and monitoring of ongoing Rewards and Benefits programs, including maintaining Rewards program functionality, partnerships with third parties, and ensuring member events run smoothly; 2) development and execution of new Rewards and Benefits concepts, including opportunities to partner with third parties to expand our offerings
- Partner with the Business Lead for Member Benefits and Rewards to execute strategic initiatives, analyze program performance, and make recommendations to drive Rewards enrollment and engagement and Benefits business growth
- Lead complex, cross-functional projects and ensure alignment across Product, Engineering, Marketing, and Operations teams as we launch new and maintain existing Member Benefits and Rewards programs
- Collaborate with Data Science and Marketing teams to develop and maintain key performance metrics, produce actionable insights, and identify growth opportunities
- Manage team OKRs, including tracking progress, identifying risks, and ensuring alignment with company objectives
- Synthesize data and insights into clear, compelling presentations for senior leadership
- Collaborate with Marketing and business teams across SoFi to set the Member Events calendar and execute virtual and in person events as a part of our Member Benefits offering
Our take
SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.
Its goal, to cover all the financial bases, sets them apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.
SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$369.9m
LATE VC
May 2019
$500m
GROWTH EQUITY VC
Total funding: $2.7bn
Company benefits
- Comprehensive health, vision, dental, life insurance, and disability benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs, up to $5,250 per year
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Flexible time off
- Fertility and family planning options
- Free financial classes
Company values
- Put our member's interests first – if we take care of our members' interests, it will best serve our interests.
- Run after problems – we must build a culture of people who run after problems in order to ensure we execute with excellence and “things” do not fall through the cracks.
- Embrace diversity, everyone should feel welcome, included and able to contribute – diversity is a differentiator and our team should reflect society. We should continue to encourage and celebrate diversity.
- Get to the truth and make principle-based decisions – we can only make the best decisions if we have the right data, all of the perspectives, and if we align on the guiding principles.
- Make your footprint bigger than your foot – selfless acts are critical to elevate beyond the impact of our collective individual efforts.
- Do the right thing, if you're not sure, do the harder thing – our business is built on trust and integrity, which requires both adhering to the letter of the law and regulations and doing the right thing for the company and our members..
- Set ambitious goals, be gritty, be accountable - we must hold ourselves and others accountable for delivering our business objectives, for our culture, and for our member.
- Take care of other people and help them grow - our people are our greatest differentiator, if we take care of our people, they will take care of our members.
- Iterate, learn, innovate - we are all responsible for innovation and we must embrace data-driven decisions.
- Be SoFi missionaries - our products, our services, our brand, and our business must be durable over the long term to achieve our mission—be a missionary.
- Don’t forget to smile - our ambition is contagious: it makes us smile to see people inside and outside of SoFi succeed.
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Anthony Noto
(CEO)Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.
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