Senior Software Engineer, Remitly
CA$152-190k
+ Equity + ESPP
3-5 days a week in office (Burnaby, British Columbia)
International payments company
Be an early applicant
International payments company
1001+ employees
Be an early applicant
CA$152-190k
+ Equity + ESPP
3-5 days a week in office (Burnaby, British Columbia)
1001+ employees
Company mission
To transform lives with trusted financial services that transcend borders.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience
- 6+ years of experience in software engineering in a team environment
- Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
- Experience leading other engineers on large features in collaboration with Product Management and other partners
- Exposure to DevOps practices and CI/CD pipelines
- Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization
- Bonus: Experience or exposure to AI engineering applications is a plus!
What the job involves
- The Customer Success Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide
- We empower our global operations teams to ensure customers get the help they need, whenever they need it
- As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support
- As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities
- You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation
- This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn
- You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams
- Lead the technical strategy and systems of the Customer Success Technology engineering team
- Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability
- Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter
- Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions
- Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation
- Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
- Report directly to an Engineering Manager within the Customer Success Technology organization
Our take
Since its inception in 2011, Remitly has focussed on helping immigrants to send money across the world faster, cheaper and easier. The company has grown exponentially since then and now operates across multiple continents. Remitly put down most of its success on putting its customers first.
The emergence of digital banks with low transaction fees cross-country has increased competition in a space where Remitly was dominant for many years. The company must continue to innovate its product to ensure it is the go-to place for these types of payments.
That said, Remitly continues to partner with exciting companies and improve their service for loyal customers. The company is setting its sights beyond its core remittance service, such as through the introduction of Passbook, an app that allows customers to access digital banking through a partner bank.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jul 2020
$85m
LATE VC
Jul 2019
$135m
SERIES E
Total funding: $435.8m
Company benefits
- Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys
- All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy
- Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work
- Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey
- Contribute to the communities we serve through volunteering, employee giving, or civic advocacy
- Remitly provides rich benefit plans intended to cover the needs of our diverse teammates
Company HQ
Central Business District, Seattle, WA
Leadership
Matt Oppenheimer
(CEO & Co-Founder)After completing an M.B.A from Harvard Business School he worked as a Director for Barclays before founding Remitly in 2011.
Josh Hug
(Vice Chair & Co-Founder)He was a Director at Real Networks for 7 years before co-founding Shelfari, which was acquired by Amazon as he stayed onboard to run it as CEO.
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