Customer Success Lead, Notable
Strategic Accounts, Midwest Region
$115-140k
+ Equity
More information about location
AI platform for healthcare operations
Open for applications
AI platform for healthcare operations
201-500 employees
Open for applications
$115-140k
+ Equity
More information about location
201-500 employees
Company mission
To improve the lives of patients, staff, and clinicians - to improve healthcare for humanity.
Role
Who you are
- 7+ years of experience in customer success, implementation, or consulting in healthcare
- Proven track record of building relationships with and influencing C-suite executives
- Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics
- Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences
- Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation
- Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration
- Bachelor's degree or equivalent experience
- Willingness to travel up to 50% of the time
What the job involves
- As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients
- You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes
- This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare
- Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals
- Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner
- Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met
- Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities
- Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction
- Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience
- Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth
- Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations
- Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success
- Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization
- Proactively manage escalations, coordinating cross-functional teams to address customer issues and concerns swiftly
- Maintain a significant on-site presence (50% travel) to solidify relationships and gain a deep understanding of the customer's operational environment
Our take
Healthcare systems today are under huge pressure, with staff stretched thin, and repetitive administrative tasks like scheduling, authorization, and referrals soaking up precious time and resources. Notable addresses this challenge by offering an AI-powered automation platform built specifically for healthcare operations. At its core, the platform helps healthcare organisations automate routine workflows with digital "AI Agents" that work in and out of electronic health records, reducing costs, complexity, and manual burden.
Its AI Agents use natural language and deep integrations (EHR, payer portals, etc.) to handle workflows that traditionally require a lot of back-and-forth between staff and patients. For example, its authorization solution can automatically check whether prior authorizations are needed, submit requests, and update the EHR - cutting out much of the manual legwork.
As skilled administrative staff become harder to come by but the need for medical care only icnreases, the demand ofr Notable's product is set to grow. With its scalable platform, low-code "Flow Builder", and strong security, Notable is sure to continue shaping the future of healthcare operations, improving both efficiency and patient experience for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES B
Sep 2018
$13.5m
SERIES A
Total funding: $119.2m
Company HQ
Downtown, San Mateo, CA
Leadership
Adam Ting
(Co-Founder & CPO)Adam is a Stanford graduate who prior to Notable, worked as Head of Design at Blend.
Justin White
(Co-Founder & CTO)Justin has a PhD in physics from Stanford. Prior to Notable, Justin was the VP of Engineering at Blend.
Pranay Kapadia
(Co-Founder & CEO)Prior to Notable, Pranay worked for Microsoft and Intuit. They were also the VP Product Management at Blend.
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