Customer Success Lead, Notable
$104-163k
+ Equity + Bonus, up to 15% of base. Salary dependent on location
More information about location
AI platform for healthcare operations
Open for applications
AI platform for healthcare operations
201-500 employees
Open for applications
$104-163k
+ Equity + Bonus, up to 15% of base. Salary dependent on location
More information about location
201-500 employees
Company mission
To improve the lives of patients, staff, and clinicians - to improve healthcare for humanity.
Role
Who you are
- This is a highly visible role requiring strong executive presence, operational rigor, and the ability to translate strategy into measurable outcomes
- 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology
- Proven experience partnering with and influencing C-suite and senior healthcare executives
- Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
- Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships
- Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans
- Highly organized, strategic, and comfortable leading cross-functional teams without direct authority
- Bachelor’s degree or equivalent practical experience
- Willingness to travel up to 30% of the time
What the job involves
- As a Customer Success Lead (CSL) for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships
- You will lead the post-sale relationship end-to-end—owning adoption, value realization, governance, and long-term success—while serving as a trusted executive partner to customer leadership and the internal quarterback across Notable teams
- Successful CSLs at Notable are not only relationship builders, but operators who bring clarity, structure, and accountability to complex healthcare environments
- Establish and maintain trusted relationships with C-suite and senior leaders, serving as a strategic advisor aligned to their organizational priorities and constraints
- Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes
- Represent the customer internally at the highest level, ensuring executive context, commitments, and risks are clearly understood and acted upon
- Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts
- Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities
- Proactively identify risk, misalignment, or underperformance and lead structured action plans to course-correct in partnership with internal teams
- Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership
- Establish and maintain clear governance structures, executive cadences (e.g., QBRs, SteerCos), and escalation paths to ensure transparency and accountability
- Own durable systems of record for account plans, value roadmaps, risks, decisions, and commitments
- Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders
- Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered
- Drive clarity on ownership, priorities, and timelines across teams—escalating when necessary to protect customer outcomes
- Translate customer strategy and feedback into a clear internal direction that informs delivery planning and product evolution
- Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities
- Contribute to long-term account growth by aligning future opportunities to customer strategy, utilization maturity, and proven outcomes
- Support commercial conversations with executive-level insight and customer context without carrying direct sales quota
- Build strong relationships across a wide range of stakeholders, from frontline operators to executive leadership
- Lead and manage escalations with composure, urgency, and clarity, ensuring swift resolution and stakeholder confidence
- Maintain meaningful on-site presence to deepen relationships, understand operational realities, and strengthen partnership credibility
- Customer Success Leads at Notable play a critical role in ensuring our customers realize the full value of the platform while enabling sustainable growth for the business. This role is foundational to how we scale enterprise excellence, strengthen long-term partnerships, and deliver measurable impact across the healthcare system
Our take
Healthcare systems today are under huge pressure, with staff stretched thin, and repetitive administrative tasks like scheduling, authorization, and referrals soaking up precious time and resources. Notable addresses this challenge by offering an AI-powered automation platform built specifically for healthcare operations. At its core, the platform helps healthcare organisations automate routine workflows with digital "AI Agents" that work in and out of electronic health records, reducing costs, complexity, and manual burden.
Its AI Agents use natural language and deep integrations (EHR, payer portals, etc.) to handle workflows that traditionally require a lot of back-and-forth between staff and patients. For example, its authorization solution can automatically check whether prior authorizations are needed, submit requests, and update the EHR - cutting out much of the manual legwork.
As skilled administrative staff become harder to come by but the need for medical care only icnreases, the demand ofr Notable's product is set to grow. With its scalable platform, low-code "Flow Builder", and strong security, Notable is sure to continue shaping the future of healthcare operations, improving both efficiency and patient experience for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES B
Sep 2018
$13.5m
SERIES A
Total funding: $119.2m
Company HQ
Downtown, San Mateo, CA
Leadership
Adam Ting
(Co-Founder & CPO)Adam is a Stanford graduate who prior to Notable, worked as Head of Design at Blend.
Justin White
(Co-Founder & CTO)Justin has a PhD in physics from Stanford. Prior to Notable, Justin was the VP of Engineering at Blend.
Pranay Kapadia
(Co-Founder & CEO)Prior to Notable, Pranay worked for Microsoft and Intuit. They were also the VP Product Management at Blend.
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