People Operations Analyst, ABBYY

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Strong analytical skills with the ability to interpret and present data in a clear, actionable manner
• Experience processing employee lifecycle transactions and troubleshooting issues in an HRIS (hiBob experience is a plus)
• Knowledge of HR policies, procedures, and best practices
• Excellent organizational skills with attention to detail
• Ability to manage confidential data and information
• Strong communication and collaboration skills, with the ability to work cross-functionally
• Experience with process improvement and a passion for continuous improvement initiatives

Desirable

• Employee Lifecycle Transactions:
• Own the end-to-end processing of global employee lifecycle transactions, including new hires, promotions, transfers, terminations, and other personnel changes
• Ensure timely resolution of employee and manager inquires submitted through our global HR ticketing system, while focusing on delivering services that drive self-service and reduce the need for manual intervention
• Partner with global payroll, benefits, and other functional areas of HR to ensure smooth processing and compliance of all lifecycle events
• Employee Onboarding Process Support:
• Partner with team leads and stakeholders to design and implement a standardized and streamlined onboarding experience for new employees
• Monitor each onboarding case to ensure tasks are completed in timely manner by internal team members and new employees
• Act as a resource throughout the process, working cross functionally to facilitate the resolutions of issues, delays, and questions
• Continuously gather feedback and look for opportunities to enhance the overall onboarding experience for future joiners
• Data Analysis & Reporting:
• Conduct ongoing audits to ensure the integrity and accuracy of our employee data
• Support processes that protect the security and confidentiality of data within our HR systems and shared through reporting and integration to downstream systems
• Collect, analyze, and interpret HR data to identify workforce, turnover, employee engagement, and performance trends
• Create and maintain HR data reports and dashboards to provide insights to leadership on key people metrics
• Provide ad-hoc analyses to support HR strategy and decision-making
• HR Systems Management:
• Maintain and optimize the company’s HRIS (hiBob) and ensure the timely processing of employee lifecycle transactions and the integrity and accuracy of its data
• Collaborate with team leads to troubleshoot system issues and identify opportunities to implement system improvements and efficiencies
• Provide end user training and documentation to ensure the effective use of our HR systems
• Process Improvement:
• Identify inefficiencies in current HR processes and suggest enhancements to improve operational efficiency
• Work with team leads to implement and streamline workflows across the global employee lifecycle (recruitment, onboarding, performance management, offboarding)
• Employee Records:
• Work with team leads to establish consistent global processes related to the storage and retention of confidential employee documents
• Develop and maintain standardized company templates to be used for HR related agreements and letters
• Complete periodic audits to ensure document retention policies and requirements are being met
• Compliance & Policy Support:
• Support the auditing and maintenance of HR related policies, procedures, and legal requirements, as well as the tools used make these documents available to employees
• Ensure employees are receiving all required company policies and employment regulations as part of their onboarding process
• Partner with members of the Legal and Compliance teams to complete annual audits and updates of all employee facing policies and documents
• Adhere to all controls and storage requirements related to employee policies and documents