Product Analyst, Toast

• You love solving complex problems and getting to the ground truth for what’s happening in our product and with our customers
• You enjoy digging into data and tying different sources together to answer business questions and uncover new insights
• You’ll operate within our analytics team while supporting a specific line of business and partner directly product managers, engineers, designers, and data engineers
• Most importantly, you’ll deliver scalable insights that the team can use to delight our customers
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field with a minimum of 5 years of experience in Product Analytics, Data Analysis, Data Science or related field; or a Master’s degree with 3 years of related experience; or equivalent experience
• Strong SQL & statistical data modeling skills (e.g. SQL, Python, R) and experience working with large data sets ensuring accuracy and reliability
• Strong experience with analytics and visualization tools (e.g. Amplitude, Heap, Tableau, Looker, Hex, or similar
• Understanding and application of product metrics, funnels, behavioral analytics concepts, and experimentation
• Strong communication and storytelling skills, with the ability to distill complex data into clear recommendations for technical and non-technical audiences
• Experience translating stakeholder needs and requirements into clear analytical approaches, data architecture, dashboards and insights
• A self-starter mindset - comfortable building new analytics foundations and iterating on them in a fast-moving environment

Desirable

• As a Product Analyst for Toast you’ll partner closely with product teams to understand customer behavior and product performance
• You will support data-informed decision-making by building analyses, dashboards, measurement frameworks and using AI tools to help teams evaluate product changes and identify opportunities for improvement
• We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration - getting the data right is a key to our success
• Your work will contribute to the success of our businesses
• The Product Analytics team sits inside of R&D Operations at Toast
• The R&D Operations team is on a mission to empower our teams to build great products efficiently, effectively, and at scale
• We remove obstacles, foster alignment, and help teams focus on what matters most—solving real problems for our customers
• Operating at the intersection of Product, UX, Engineering, Marketing, and Customer Success, we ensure that teams are equipped with the right processes, strategies, and insights to drive meaningful impact
• Partner cross-functionally to support analytics needs for a specific product area or initiative
• Write SQL queries and use analytics tools to create datasets and analyses that measure product usage, performance, and customer outcomes
• Build and maintain dashboards and recurring reports that help teams monitor key metrics and trends
• Support experimentation efforts by helping define success metrics and analyzing results of A/B tests and product experiments
• Develop a strong understanding of product and operational data sources to ensure accurate and consistent reporting
• Enable self-service capabilities and build on trustworthy datasets
• Perform data quality checks and proactively identify anomalies or inconsistencies and improve data processes
• Translate analytical findings into clear insights and recommendations for product teams
• Contribute to shared analytics documentation, metric definitions, and best practices
• Proactively identify areas outside the regular stream of business requests where analytics can add value