Product Support Specialist, Anthropic
Contract
£104k
+ Optional equity donation matching
More information about location
3-5 days a week in office
AI safety and research company
Open for applications
AI safety and research company
1001+ employees
Open for applications
£104k
+ Optional equity donation matching
More information about location
3-5 days a week in office
1001+ employees
Company mission
To create reliable, interpretable, and steerable AI systems.
Role
Who you are
- Have experience in product support, preferably in an escalated or enterprise/strategic customer support team
- Have worked overnight shifts previously, and/or are familiar with being the sole member of your team online during your working hours
- Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
- Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
- Have crisp but kind written communication skills and a deep care for the details
- Enjoy helping others learn about new features and complex concepts
- Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
- Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
- Are proficient at working in a technical environment and are interested in Anthropic’s products
What the job involves
- We are hiring a Product Support Specialist (UK, Contract) to join Anthropic
- In this role, you’ll be at the front lines of safely delivering AI to the world
- By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with Anthropic products
- Contractors in this role will work 9am - 5pm (UK Time) and will be scheduled to work either Sun-Thurs or Tues-Sat
- Become an expert in all Anthropic products
- Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex, incident-level issues for large businesses
- Clearly and empathetically communicate with a wide range of user personas
- Prioritize critically and comfortably adapt to an ever-evolving product landscape
- Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
- Manage on-call tasks for high-urgency user issues with extreme ownership
- Work weekend shifts, operating with autonomy and exercising strong judgement in ambiguous situations
Salary benchmarks
Our take
Funded by Google and founded by ex-OpenAI employees, Anthropic is an AI company focused on building a reliable, innovative AI system. While the company is relatively new to the market it has already launched a highly anticipated AI chat assistant called Claude which is set to rival OpenAI's ChatGPT.
Similar to other chatbots, Claude is accessible through a chat interface and can provide a number of conversation and text-processing tasks. A key point of differentiation is that Claude is designed to produce less harmful outputs than that of the other chatbots that came before it.
While there is much praise for the chat assistant, there is still room for improvement with feedback reporting that Claude is worse at maths and grammar compared to its rival. However, with industry giants like Google backing this company from an early stage, and a monumental Series F round of $13 billion awarded in 2025, the company is planning to enhance Claude and expand its presence in Europe. What's more, Anthropic's commitment to "Constitutional AI" positions it as a leader in the responsible development of artificial intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
190% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Sep 2025
$13bn
SERIES F
Mar 2025
$3.5bn
SERIES E
Total funding: $29.3bn
Company benefits
- Comprehensive health, dental, and vision insurance for you and your dependents
- Inclusive fertility benefits via Carrot Fertility
- Generous subsidy for OneMedical
- 21 weeks of paid parental leave
- Unlimited PTO
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant
- 401(k) plan with 4% matching
- $500/month flexible wellness stipend
- Commuter coverage
- Annual education stipend
- A home office improvement stipend when you first join
- Relocation support for those moving to the Bay Area
Company HQ
SoMa, San Francisco, CA
Leadership
Dario Amodei
(Co-Founder & CEO)Spent almost 5 years at OpenAI as a Team Lead for AI safety and as the Vice President of Research. Also worked as a Research Scientist at Google.
Jared Kaplan
(Co-Founder & Chief Science Officer)Has been a Professor at John Hopkins University for the past 10 years. Also an experienced researcher having worked previously at OpenAI and the SLAC National Accelerator Laboratory.
Jack Clark
(Co-Founder)Experienced reporter having worked previously at the Register and Bloomberg. Also worked for OpenAI in Strategy and Communications and as a Policy Director.
Sam McCandlish
(Co-Founder & CTO)Graduated from Stanford University with a PhD in Theoretical Physics. Previously worked as a Research Lead at OpenAI.
Tom Brown
(Co-Founder)Previously worked as a Member of the Technical Staff for both OpenAI and Google Brain.
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