Market Associate, Airbnb
CA$72-85k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
CA$72-85k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 3+ years of experience in new sales, account management, or partner support
- 2+ years of hospitality/travel industry experience (nice to have)
- Strong time management and prioritization skills, with the ability to manage multiple accounts effectively
- Proven experience working a book of business, driving engagement and growth through proactive account management
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus)
What the job involves
- Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory
- You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb
- As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory
- You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb
- These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education
- In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience
- Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication
- Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb
- Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb
- Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality
- Secure availability over high compression dates, ensuring hosts maximize their revenue potential
- Educate hosts on product updates and policy changes, while channeling their feedback to internal teams
- Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform
- Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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