Marketplace Partner Manager, Pointclickcare

• Education - B.S. or B.A. from a university or college
• Proven experience of 2+ years in client facing roles. Relevant experience include working in consulting or service-oriented firms, or working in Partnerships, Sales, or Customer Success
• Strong technical competence and project management and organizational skills
• Sound business judgement and logic, and the ability to recognize, prioritize and triage partner-related issues
• Ability to thrive in a fast-paced, mission-driven environment
• AI Fluency and/or use of M365 Copilot

Desirable

• We are seeking a strategic and collaborative individual for the role of Marketplace Partner Manager
• In this role, you will be responsible for managing relationships with healthcare technology and provider organizations that have established integrations enabling their solutions to work seamlessly with the PointClickCare Senior Care platform
• The Marketplace Partner Manager will engage and form meaningful relationships with vendor partners in their assigned Categories, guiding them through our certification and go-live processes and providing ongoing support once they are live to ensure success
• The role has a very large “people” component, requiring strong collaboration skills both externally and within PointClickCare's cross-functional teams
• You will have the opportunity to introduce innovative ideas and new technologies into the Marketplace
• You will be at the forefront of driving and implementing changes to how information is accessed and shared across the healthcare industry
• Your interactions with vendors will provide valuable insights that will help shape use case development in the Marketplace, considering customer demand and vendors' abilities to address industry challenges
• You will work closely with leadership to influence the strategy and direction of the Marketplace
• Your strong relationship management skills will be crucial in understanding how vendors fit within the broader Marketplace ecosystem
• This is a high-visibility role ideal for someone with a strong background in healthcare technology, program management, and partner engagement, who thrives in a mission-driven environment focused on improving care delivery through innovation
• Internally, you will take on the voice of the partner and advocate for partner success through cross-functional efforts
• As a key member of the Partnerships organization, you will contribute to the growth and development of the Marketplace model, a key component of PointClickCare's senior care strategy
• Build and maintain strong relationships with strategic integration partners in assigned categories
• Act as the primary point of contact for partner onboarding, support, and ongoing collaboration
• Facilitate regular check-ins, QBRs (Quarterly Business Reviews) and joint planning sessions with partners
• Help grow the Marketplace program and strategy in alignment with business goals and customer needs
• Engage strategically with partners, and internal stakeholders such as Product, Technical Services, Marketing and Sales to help effectively message integrated partner solutions to PointClickCare customers
• Monitor integration performance and adoption, and drive improvements based on partner feedback and data
• Provide regular reports and insights to leadership on your assigned categories performance and opportunities to grow the business
• Track KPIs such as integration adoption, partner satisfaction, and clinical impact
• Coordinate internal resources to support partner needs, including technical support and training
• Ensure alignment between partner integrations and internal product development timelines
• Provide ongoing onboarding support and consultation to identify integration opportunities that enhance patient care, provider efficiency, and data exchange
• Collaborate with marketing to promote integrations through case studies, webinars, and joint campaigns
• Represent PointClickCare at industry events, partner summits, and webinars