Head of People Operations, ManyChat
More information about location
Chatbot marketing
Be an early applicant
Chatbot marketing
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- You thrive in ambiguity, move fast, and think in systems. You have the operational depth to manage complex multi-country employment realities, and the leadership to develop hub teams that genuinely own their work
- 10+ years in People Operations, HR Operations, or Operations leadership in multinational environments
- Direct experience managing distributed teams across multiple countries and employment frameworks
- Proven record building distributed operating models — not just inheriting and running existing ones
- Experience standing up new processes and functions in fast-changing environments
- Strong change management experience — organizational transitions handled with operational rigor and human care
- Experience in fast-scaling tech environments — SaaS and start-up / scale-up required
- Systems thinker: you see how processes connect, where the friction is, and what the fix is
- AI-native operating instinct: you treat every new process as a question of which system or agent should own it
- Comfortable with ambiguity: non-linear situations with predictable outcomes
- Stakeholder management: you go and solve, not email and wait
- Cross-cultural judgment: you understand employment realities across NL, ES, BR, AM, US — or learn fast when you don't
- Executive presence: you partner with senior leadership and personally own the hardest operational calls
What the job involves
- We are looking for a Head of People Operations to build and run a distributed hub model that delivers an excellent people experience — in every location, every day
- Your job is not to design the system from scratch. It's to own the execution of it across six hubs: hold the standard, make local teams genuinely strong, and build the kind of autonomy where hub partners decide and act without waiting
- You lead distributed hub teams that own the full employee lifecycle on the ground — not a central function serving locations from a distance
- You build autonomy, not dependency — hub teams should know what winning looks like and act on it
- You partner directly with the individual domain leads across the function — Workplace & Experience, Payroll, Compliance, People Tech, Rewards. Not their manager, but a peer who depends on their expertise to run the hubs well
- AI is core infrastructure, not a pilot — you default to automation for everything repeatable in the function
- Own People Operations across all hubs: Netherlands, Spain, Armenia, US (Austin, Bay Area, New York), Brazil, Remote
- Each hub team covers the full employee lifecycle in location — pre-boarding, onboarding, changes, exits — with local office and facilities support, and local events and team-building
- Set the standard for what excellent hub execution looks like, and hold it across all locations
- Run the weekly sync rhythm with each hub — align priorities, surface blockers, keep quality consistent
- Build the hub community: connect People Ops partners across locations to share practice and raise the floor
- Hub teams should decide and act — your job is to remove blockers, not add approval layers
- Own the OKR cascade: every hub has OKRs that roll up through the function; you're accountable for making that cascade real, not formal
- Define what success looks like in each location — local service standards, local processes, local roadmap
- Clear interfaces are the model, not the exception:
- Workplace & Experience — deploy global programs and standards locally; coordinate on facilities, office improvements, and events beyond the local scope
- Payroll — ensure multi-country payroll accuracy and surface local issues early
- People Tech — maintain HRIS data quality and drive system adoption across hubs
- Compliance — support policy adoption, manager training, and exit case handling in every location
- Rewards — run compensation reviews and benefits implementation per country
- Challenge feasibility, propose alternatives, execute agreed decisions
- Manage People Operations Partners across locations: NL, ES, AM, BR, US, Remote
- You're standing up the hub model while running it — build the team while it's operating
- Drive team development: upgrade skills, address underperformance, enable people with AI tools
- Build hub teams that operate autonomously — no daily hand-holding required
- Visa and relocation support coordination across locations
- Local compliance and employment framework adherence, in partnership with Compliance
- Office and facilities baseline across hub locations — in coordination with Workplace & Experience on standards
- Default to automation for employee queries, document generation, onboarding workflows, and operational logistics
- Build self-service so people don't need to contact us for anything a good system can answer
- Treat AI adoption within the function as infrastructure and a performance metric
- WHAT SUCCESS LOOKS LIKE:
- Hub teams operating autonomously across all locations — you're steering, not executing day-to-day
- Every hub has OKRs, knows what winning looks like, and can tell if they hit it
- Employee lifecycle is consistent and increasingly automated across all locations
- Cross-functional interfaces with Payroll, Tech, Compliance, W&E are clean and frictionless
- Knowledge base live and current in a single source of truth
- AI and automation handle the majority of repeatable operational tasks inside the function
- Every hub partner owns their roadmap — not just their to-do list
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardised responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customised chatbots without needing any experience in coding. The startup focuses on providing small businesses with opportunities to equip the messaging services of their business social media pages with automated customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations annually. Although there is competition in this field, ManyChat has the funding and reputation to hold its footing. In 2026, it announced it had worked alongside TikTok to bring its messaging automation tech to the platform, opening up a whole new channel for its users.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$140m
SERIES B
Apr 2019
$18m
SERIES A
Total funding: $163.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Mikael Yang
(CEO & Founder)Studied at State University before founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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