Solutions Engineer, Resolve AI
AI production engineer
Be an early applicant
AI production engineer
1-20 employees
Be an early applicant
1-20 employees
Company mission
To make machines be on-call for humans, not the other way around.
Role
Who you are
- 5+ years in Sales Engineering, Solutions Engineering, or a similar customer-facing technical role, ideally in enterprise SaaS, DevOps, or AI
- Proven success managing long, consultative sales cycles with enterprise customers and multiple stakeholders
- Experienced with cloud platforms (especially AWS) and Kubernetes, with a strong understanding of databases and messaging systems for secure, scalable cloud-native applications
- Skilled in infrastructure automation and applying security and compliance best practices in cloud-native environments
- Strong communicator with the ability to clearly present technical concepts to both technical teams and executive leadership
- Adaptable, self-starter mindset with a proven ability to thrive in fast-paced, early-stage environments
What the job involves
- Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one
- At Resolve, we’ve brought together experienced (and successful) entrepreneurs, experts in understanding our customers, and leading innovators in AI and distributed systems
- Now we need the right people to help us tell that story—one prospect at a time. Join Resolve as a founding go-to-market team member, helping us build and execute the playbook to drive repeatable revenue while also building a respected brand within the engineering community
- Partner with Account Executives to manage complex enterprise sales cycles from discovery through proof-of-concept to close, serving as the technical lead throughout the process
- Lead tailored product demos and technical evaluations, translating customer infrastructure and operational challenges into actionable solutions using Resolve AI’s platform
- Build trusted relationships with engineering and executive stakeholders, acting as a consultative advisor and ensuring technical success during pilots and early deployments
- Collaborate cross-functionally with Product and Engineering to relay customer feedback, influence roadmap decisions, and improve technical messaging
- Develop and maintain reusable demo environments, playbooks, and sales engineering tools to support a repeatable, scalable GTM motion
Our take
Finding and fixing software problems can take mountains of time that engineers could otherwise be spending driving innovation. Resolve AI supplies a platform that can automate a good amount of this process, freeing up humans for more important or unique tasks.
Leveraging generative AI, Resolve's platform automates root cause analysis and incident response - and is able to cut mean-time-to-resolution by an impressive 80%. The AI handles all common alerts and actions, can understand code and capture changes without the need to be trained.
These capabilities mean that Resolve AI can automate a greater chunk of incident resolution that other tools, a fact that makes it stand out as a valuable investment. The company has raised substantial funding that will be used to grow its headcount and expand platform capabilities even further.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2024
$35m
SEED
Total funding: $35m
Company HQ
Mission District, San Francisco, CA
Leadership
Spiros Xanthos
(Founder & CEO)Previously SVP and General Manager for the Observability Business at Splunk. Was CEO and Founder at Omnition, started and ran Pattern Insight until selling it to VMware, and founded ezhome.
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