Implementation Project Manager, Rad AI

• We are looking for a teammate with a “can do'' attitude that is adaptable in a fast-paced, high-growth team
• At least 2 plus years of relevant project management, implementation management, technical project management, or similar client facing experience, preferably within a healthcare / healthcare IT environment
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
• Excellent people/relationship management, coaching, and communication skills with the ability to hold others accountable
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

Desirable

• We’re looking for an Implementation Manager with experience leading software implementation projects. Rad AI’s award-winning software has experienced tremendous market growth
• This role will report up through the Vice President of Implementation
• Lead the deployment of Rad AI’s products to radiology practices and health systems
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
• Works independently to plan, monitor, and manage complex customer facing projects
• Define project plans tailored to each customer’s unique needs, resources, organizational structure, and desired business outcomes
• Issue resolution and mitigation strategies based on data-driven decision making
• Understand customer workflows and gather requirements through interviews and workshops with key stakeholders
• Build partnerships with customer counterparts
• Ensure milestones and deliverables are met on time and of high quality
• Perform risk management and implement measures to correct
• Create and distribute pertinent information and status reports to management and customer
• Lead customer and internal calls
• Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
• Build and maintain onboarding templates, documentation, and best practices
• Contribute to building a world class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service