Customer Success Manager, Insider
DACH
AI-native omnichannel and customer engagement platform
Be an early applicant
AI-native omnichannel and customer engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help marketers deepen brand love with individualised, omnichannel customer engagement.
Role
Who you are
- Bachelor's degree in Business, Marketing, Engineering, or a related field
- Experience managing customer portfolios with strong relationship-building skills, especially at the executive level
- Background in digital marketing or customer-facing roles is a plus
- Technical aptitude: ability to read API documentation, or working knowledge of HTML, CSS, XML, or basic data structures and flows
- Excellent verbal and written communication skills, including active listening and confident phone presence
- Self-motivated, tech-savvy, and eager to continuously improve customer success processes
- Strong project and time management skills, with attention to detail
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Comfortable working in a fast-paced, startup environment
- A genuine, customer-first attitude — you care deeply about helping clients succeed and feel supported
- Business fluency in English and German, both written and spoken
What the job involves
- You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
- Help our clients understand their needs and which of our features and products best match their goals and expectations
- Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
- Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
Our take
There are many companies in the marketing industry claiming that they provide multichannel digital marketing tools. In most cases customer data sits in silos, thus, those companies are unable to provide clients with multichannel tools that maximise their marketing ROI. Insider is setting out to change this by using AI to connect customer data across channels and systems, improving the customer engagement experience for its clients as well as their customers.
Unlike its larger competitors in this space such as Salesforce, Insider's AI-based technology is able to integrate data from a wide range of marketing channels both online and offline. This allows its clients to better coordinate marketing campaigns across different channels and make more accurate predictions about customer behaviour.
Insider counts over 1,200 leading brands among its clients, including L'Oreal, Virgin, Santander, Singapore Airlines, Samsung and IKEA and has enjoyed substantial funding rounds. The unicorn company has focused on accelerating its growth through strategic mergers and acquisitions (recently acquiring MindBehind) while expanding its partnerships.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2024
$500m
SERIES E
May 2023
$105m
GROWTH EQUITY VC
Total funding: $772.3m
Company HQ
Soho, London, UK
Leadership
Arda Koterin
(Co-Founder & Chief Customer Officer)Studied Economics and Management at The London School of Economics and Political Science. Previously an Account Representative at Procter & Gamble and a Marketing Associate at Colgate Palmolive.
Hande Cilingir
(Co-Founder & CEO)Studied Economics & Management at London School of Economics and Political Science. Previously a European Regional Director at Torlin Chemicals and a Marketing Manager at Starmall.
Mehmet Sinan Toktay
(Co-Founder & CTO)Studied Computer Engineering at Istanbul Technical University. Previously an Oracle Technical Consultant at Natica IT Consulting.
Muharrem Derinkök
(Co-Founder & CPO)Previously a Business Intelligence Analyst at Turkcell, a VHDL Developer at Techneon, and a Research and Development Project Engineer at Eclipse Information Technologies.
Okan Yedibela
(Co-Founder & Senior Software Architect)Studied Computer Programming at Kadir Has University, and then became a PHP Developer at Rocket Internet Turkey & MENA.
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