Community Manager, Moveworks
$122-160k
+ Equity
More information about location
Enterprise-built conversational AI platform
Job no longer available
Enterprise-built conversational AI platform
501-1000 employees
Job no longer available
$122-160k
+ Equity
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- If you’re passionate about AI, thrive in fast-paced environments, and love rallying people around big ideas, we’d love to hear from you
- 3-5+ years of experience in customer community management and developing engagement strategies
- Experience tying business value and impact to community engagement initiatives
- Proven success building and maintaining community engagement strategies, content distribution, and multi-platform engagement
- Bonus: Experience managing social forums (Reddit, Discord, GitHub, LinkedIn) and creating viral, engaging content
- Passion for AI, automation, and enterprise technology—bonus points for experience in SaaS or AI
- Strong storytelling and content creation skills—ability to craft compelling narratives around Moveworks value
- Excellent communication and relationship-building skills—ability to engage with technical and non-technical audiences
- Experience running community events, AMAs, and engagement programs
- Bonus: Experience working with developers, AI influencers, and enterprise SaaS communities
What the job involves
- We are looking for a Community Manager to lead and innovate - defining the the vision of the Moveworks community, transforming it into the premier destination for Enterprise AI thought leadership, engagement, and brand advocacy. You will be responsible for growing and nurturing a community of customers, developers, prospects, and AI influencers across multiple platforms—creating high-value content, fostering discussions, and driving strategic initiatives that enhance our brand presence
- This isn’t just about moderating conversations—it’s about creating movements, building relationships, and making our community an undeniable force in the industry
- Expand the Moveworks Community beyond a customer-only platform to include prospects, developers, AI influencers, and industry observers
- Develop and execute engagement strategies across multiple channels, including the Moveworks Community platform (Insided), LinkedIn, Reddit, and live events
- Foster meaningful conversations and discussions with community members and Moveworks employees, ensuring Moveworks is at the center of AI and automation conversations
- Establish a scalable Community Champions Program to recognize and empower key contributors
- Create and manage Special Interest Groups (SIGs) focused on service desk leaders, developers, HR practitioners, and AI influencers
- Work with cross-functional stakeholders and customers to develop a content strategy for creating persona-relevant, socially shareable content that sparks conversations and brand advocacy
- Drive community-generated content initiatives—AMAs, case studies, technical deep dives, and social media discussions
- Work with marketing and product teams to distribute thought leadership content, customer success stories, and industry insights across platforms
- Work collaboratively with Marketing to manage content seeding and distribution, ensuring Moveworks is featured in external forums and industry spaces
- In partnership with Marketing and Product, manage community engagement programs, including external industry events, virtual user events, and live events
- Develop a strategy for thoughtful gamification and community incentives to encourage participation and contribution
- Drive community-first events, including live discussions, roundtables, and AI career networking sessions
- Build relationships with key enterprise AI influencers and engage them in discussions about agentic AI
- Collaborate with the customer success and marketing teams to convert community activity into brand affinity and pipeline growth
- Encourage customer and community members to share their success stories across platforms
- Act as the voice of the community, ensuring feedback and insights are communicated to internal teams
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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