Support Specialist, Odaseva
Enterprise data platform for Salesforce
Job no longer available
Enterprise data platform for Salesforce
101-200 employees
Job no longer available
101-200 employees
Company mission
To create a data platform built specifically to help the world's largest, most ambitious Salesforce customers keep their data protected, compliant, and agile.
Role
Who you are
- Masters degree in Computer Sciences or other relevant field
- 1 year of experience resolving technical issues for clients in a support environment ideally for a SaaS company
- Background in establishing and building lasting customer relationships and/or customer support experience
- Ability to multitask between calls, emails and open cases to resolve issues
- Ability to thrive under tight deadlines
- Comfortable presenting ideas internally and to client stakeholders
- Excellent time and priority management skills
- Excellent communication skills
- Full professional fluency in both French and English
- Salesforce experience is a plus
What the job involves
- As a Tier 1 Support Specialist, you will provide world class service to our customers
- You will engage customers on inquiries, technical issues, and suggestions
- You will help provide a valuable and memorable experience
- Respond to support tickets and inquiries through phone, e-mail, and live chat
- Diligently work with customers by providing regular updates to tickets and open issues
- Communicate closely with Support tier 2 to troubleshoot and resolve issues
- Assist with QA regarding bugs and new features, consistently test functionality of the platform
- Assist in managing the knowledge base to help clients find answers to frequently asked questions
- Be passionate about making our customers happy
- Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
Our take
At enterprise scale, Salesforce data management is uniquely challenging. Large volumes and complex business processes significantly increase risks that can threaten data integrity and potentially halt business operations. With Odaseva, Salesforce architects and platform owners have a powerful set of tools to address these foundational data issues. Clients, including notable brands like Oxfam and Heineken, benefit from a comprehensive suite that ensures data is centralised, accessible, and secure, with solutions for data archiving, privacy, and automation.
Odaseva, engineered by Salesforce experts and endorsed by Salesforce Ventures, is utilised by over 120 million users. In 2023, Odaseva achieved significant milestones, including adding new enterprise customers and expanding data centres across four continents to meet data residency requirements. The platform also introduced innovative features such as Backup and Restore with a five-minute Recovery Point Objective (RPO), enhanced data archiving capabilities with Archive Viewer, and end-to-end encryption with Odaseva Gateway.
Further solidifying its commitment to data security, Odaseva earned new certifications like HITRUST for the U.S. healthcare industry, TISAX for the German automotive industry, and IRAP for Australian government entities. These achievements, combined with its growing portfolio of high-profile clients, position Odaseva for continued success and leadership in Salesforce data security.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$54m
SERIES C
Oct 2020
$22.2m
SERIES B
Total funding: $90.2m
Company benefits
- Remote options
- A team of smart and kind people (inspire emulation - not competition)
- A place where you can make an impact and grow your career
- A company at the forefront of data & cloud innovation
Company values
- Deep trust and security
- Customer, partner, and employee success
- Agility, kaizen, and innovation
- Passion, engagement and fun
- Excellence and world-class organizational growth
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Richard Zolezzi
(Chief Legal Officer)Previously Attorney at Rogers & Wells for 9 years, Counsel at Nixon Peabody for 3 years, and Partner at Catapult Advisors for 5 years.
Rémy Claret
(Chief Marketing Officer)Previously worked for 12 years at Genesys, holding various positions such as Product Marketing Director and Manager Sales Engineering.
Sovan Bin
(CEO)Previously Lead Technical Architect at Salesforce.com for 5 years, and Oracle Siebel Consultant at Capgemini for 3 years.
Vincent Delamarre
(Chief Growth Officer)Worked at Salesforce for 9 years, holding various positions such as Senior Account Executive and Regional Vice President.
Salary benchmarks
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