Customer Success Advisor, Omniplex Learning
£25-30k
Digital learning services
Job no longer available
Digital learning services
101-200 employees
Job no longer available
£25-30k
101-200 employees
Company mission
To help organisations unleash the power of learning for their people to achieve more than they ever thought possible.
Role
Who you are
- This is a great opportunity for an enthusiastic, responsive individual who possesses a combination of qualities and skills that enable them to effectively assist and support our customers
- Offer first-class customer service to support clients in maximizing the value of our learning solutions
- Swiftly respond to and resolve customer inquiries and issues, ensuring a seamless experience
- Collaborate with internal teams to guarantee consistent and positive customer interactions
- Provide expert product knowledge and technical assistance to meet diverse customer needs
- Proactively monitor customer feedback, identifying opportunities to enhance satisfaction and operational processes
- Contribute to continuous improvement by refining customer support procedures and staying updated on industry best practices
What the job involves
- We are looking for a Customer Success Advisor, to join our Customer Success and Delivery Team who ensure our clients have smooth, positive customer experience and maximise the full potential of Omniplex Leaning's products and services
- This role will support the business's mission to help organisations unleash the power of learning for their people to achieve more than they ever thought possible
- You will be supporting our clients by offering first class customer service to ensure our customers get the best value and experience out of our products and services, shaping towards a successful renewal
- You’ll be part of a small team who you will be working closely with and supporting using your expert knowledge to identify solutions for a wide range of Learning Solution requests and technical problems as well as offering proactive support
- Previous experience in a customer-focused environment
- Quick adaptability in a fast-paced, ever-changing setting
- Strong time management skills for handling multiple customer inquiries promptly
- Excellent team player with a focus on collaborative efforts for a positive customer experience
- Exceptional written and verbal communication abilities
- Meticulous attention to detail in addressing customer-specific needs accurately
- Eagerness to learn and demonstrate a 'can do' attitude towards mastering our software products
- Strong listening skills and the ability to empathize with customer concerns
- Proven problem-solving abilities to address complex customer issues effectively
- Preferred experience in SaaS helpdesk applications such as Salesforce or Zendesk
- Background in an L&D organization or department is advantageous
- Proficiency in Excel, PowerPoint, and SharePoint
- Knowledge of data analysis and NPS
Salary benchmarks
Our take
Omniplex is a learning platform providing onboarding and support services for businesses. Having been in operation for over 30 years, it has proven adept at accommodating the rapid changes in demand for educational resources. It now offers situational training through global platforms Articulate, Docebo, and Vyond, as well as custom programmes and digital-first experiences.
Over its timeline Omniplex Learning has accrued a client base that includes names like Deloitte, GSK, and China Lottery. The company’s increased focus on digital services should help it to capture the increasing market demand for virtual solutions, as many industries undergo digital transformation and seek to accommodate remote and hybrid workforces.
Startup competitors abound in the enterprise training market - but Omniplex Learning's deeply embedded presence and reputation in the field has helped it keep a stable foothold. With plans to continue expanding into new regions and products, the company looks strong in its adaptive and competitive position.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 25 days annual leave plus an extra day for your birthday
- Excellent Private Medical Insurance
- Group Life Insurance – 4 times annual salary
- Dental, optical and hearing cash back plan
- EAP and mental health cover
- Enhanced family policies
- Regular social events and activities
Company HQ
St Albans, UK
Leadership
Matthew Lloyd
(President)Served as a Regional Manager at Uniplex, a Sales Manager at Logility and a Partner Manager at Open Market. Was then Channels Director for EMEA at Outstart.
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