Head of Customer Value Creation, eBay
North America
$115.2-184.2k
3 days a week in office
Leading online marketplace
Open for applications
Leading online marketplace
1001+ employees
Open for applications
$115.2-184.2k
3 days a week in office
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Over 5 years of experience in commercial sales, business development, or account management
- More than 5 years of leadership experience managing large high-performing teams
- Proven track record in driving customer-centric and seller growth initiatives with measurable impact
- Strong analytical skills to guide strategy and decision-making using data
- Outstanding communication and leadership skills, capable of influencing at all levels
- Experience working across multiple geographies and functions, with a global perspective
- Extensive experience at eBay or another marketplace platform is preferred, and a deep understanding of ecommerce is required
What the job involves
- We are seeking a dynamic and commercially savvy leader with a strong background in sales, business development, account management, and people leadership to join eBay as the Senior Manager of Global Customer Value Creation for North America
- This role offers an outstanding opportunity to leverage your expertise to drive initiatives that attract new sellers and help both new and existing sellers expand their businesses on our platform, ensuring a world-class experience for our buyers and sellers
- Strategic Leadership & Vision: Develop and implement a global strategy to deliver unmatched value to eBay's buyers and sellers. Use your deep understanding of our ecosystem to craft a roadmap that aligns with eBay’s business objectives, focusing on attracting new sellers and improving the growth of existing ones through data-driven insights
- Business Development & Sales Growth: Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers. Use your sales and account management expertise to drive scalable growth strategies that boost seller engagement and revenue
- Operational Excellence & Process Optimization: Collaborate with teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences. Streamline policies and processes that impact buyers and sellers, driving efficiency and effectiveness across global operations
- Customer Advocacy & Insights: Serve as the voice of our customers and sellers, integrating their needs into strategic decisions. Establish mechanisms to capture, analyze, and act on feedback, continuously improving service levels and marketplace experiences
- Global Cross-Functional Collaboration & Team Engagement: Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction. Develop positive relationships with regional teams to adapt global strategies for local markets and champion innovation in delivering customer value
- Leadership & Team Development: Lead and mentor a high-performing team passionate about customer value creation and seller growth. Cultivate a culture of innovation, accountability, and continuous improvement, ensuring alignment and collaboration across teams. The team you will support is actively growing, but at current state you would have 5-8 direct reports and a report chain of roughly 100 employees
- Performance Reporting & Analysis: Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives. Use these insights to refine strategies and communicate progress and outcomes to senior leadership, ensuring transparency and alignment with organizational goals
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
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