Sales Representative, Honor
The hourly hiring range for this role is $19.90 – $22.10. + Monthly bonus structure
In-home care network
Be an early applicant
In-home care network
501-1000 employees
Be an early applicant
The hourly hiring range for this role is $19.90 – $22.10. + Monthly bonus structure
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- Attendance during the initial three-week training period (Monday through Friday, 9:00 am–5:00 pm Central Time) is mandatory. Training is conducted virtually and requires active on-camera participation
- You bring 3+ years of phone-based sales or customer service experience (inbound and outbound)
- Bachelor’s degree or equivalent professional experience required
- Experience in a high-volume call center environment
- You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives
- You’re an empathetic communicator who can balance compassion with confident sales execution
- You have experience working remotely, managing your time effectively, and staying connected to a virtual team
- Experience in home care, healthcare, or senior services is a strong plus
What the job involves
- As a Care Solutions Consultant, you’ll guide families and clients through their first conversations about in-home, non-medical care
- Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home
- This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals
- You’ll handle both inbound and outbound calls (typically 80-95 per day) while maintaining quality, empathy, and accuracy in every interaction
- This is a full-time, hourly, remote position reporting to the Sales Manager
- Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation
- Evening and weekend availability is required
- Our next onboarding class begins Tuesday, January 20th
- Manage a steady flow of inbound and outbound calls with potential clients and their families
- Listen deeply to client needs and match them to the right care solutions
- Clearly communicate our services, ask for commitment, and schedule follow-up consultations
- Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards
- Use CRM tools such as Salesforce or others to track activity and follow up consistently
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionizing how society cares for older adults. Powering over 1 million hours of care each week and with a number of key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
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