Technical Account Manager, Yuma AI

• We are looking for someone who enjoys solving problems. You should be logical, detail-oriented, and comfortable digging into issues until you find the right fix
• Strong problem-solving and debugging abilities
• Ability to follow logical flows and make systems work as intended
• Comfortable with tech tools (Spreadsheets, Helpdesk, Hubspot...etc)
• Fluent in English (written and spoken)
• Clear and proactive communication with clients and teammates
• Organized and reliable in following up on tasks
• Product-oriented mindset: curious, eager to improve features and processes
• Team player who can collaborate across support, account management, and product/tech

Desirable

• As a Technical Account Manager, you will play a key role in making sure merchants successfully adopt and benefit from our AI solution
• Support Account Managers during onboarding by configuring merchant accounts
• Handle support requests from active clients, troubleshoot issues, and suggest improvements
• Be the primary contact for clients on support-related questions and needs
• Work closely with Account Managers and product/tech teams to deliver the best service, helping clients automate more tickets and improve satisfaction