Sales and Customer Success Operations Manager, Sendbird
$135-155k
+Equity
3+ days a week in office (San Mateo, CA)
Messaging-as-a-service API
Be an early applicant
Messaging-as-a-service API
201-500 employees
Be an early applicant
$135-155k
+Equity
3+ days a week in office (San Mateo, CA)
201-500 employees
Company mission
Sendbird's mission is to build connections in a digital world.
Role
Who you are
- Driver (vs Passenger) – You operate autonomously, take charge, get it done, and have demonstrated this repeatedly
- Excellent Organizational, Planning, and Project Management skills
- A planner who brings order and resolve to a fast-paced environment
- You can juggle several projects and shift priorities as needed
- You can stay calm and collected with a focus on a forward-thinking approach to problem-solving
- Strong Communication, Stakeholder Management, and Project leadership
- You can absorb large amounts of information and distill it down to the essentials
- Can effectively communicate up, down, and across stakeholders
- Attention to detail with many demonstrated examples of complex projects that have been successfully delivered
- 5+ years in Sales and Customer Success Operations
- 3+ years with a B2B SaaS growth company
- Certified Salesforce Administrator and Certified Gainsight Administrator
- Extremely savvy with Go To Market tech stacks (Marketo/Bizible, LeanData, Zoominfo, SalesLoft, Gainsight PX, JIRA, etc.)
- Hands-on and detailed understanding of playbooks for B2B SaaS
- Advanced skills with Google Sheets and Slides
- Exceptional verbal, presentation, and communication skills; Ability to align multiple stakeholders
- Proven track record of effectively interacting with senior leadership, proactive problem-solving, and critical thinking
- A bachelor’s degree is preferred, and a science or technical major is a plus. Advanced degree or MBA is a plus
What the job involves
- This role reports to the Head of Revenue Operations
- The Sendbird Revenue Operations team is looking to hire a Sales and Customer Success Operations Manager
- The Revenue Operations team consists of Marketing Operations, Sales Operations, Customer Success Operations, and Data Insights. We ensure full-funnel accountability by aligning processes, platforms, and people
- The Sales and Customer Success Operations Manager will drive global cross-functional projects and lead efforts to optimize the effectiveness of our Go To Market organization
- Act as the DRI (Directly Responsible Individual) for our Salesforce and Gainsight CS systems
- You will interface with Sales, Marketing, Customer Success, Finance, and Product stakeholders to align and deliver on business outcomes
- You will design and deploy solutions and provide processes and documentation for enablement
- You will ensure interoperability between the Marketing, Sales, and Customer Success tech stacks
- Partner with our field leaders and their team members to
- Generate the renewal forecast and improve on our processes and methodology
- Drive capacity planning and account assignments
- Build scaleable workflows and rules of engagement within and across teams
- Provide reports, dashboards, and data insights critical to understanding performance
- Structure variable compensation plans to incentivize the right motions and playbooks correctly
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, & optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Sendbird Live, combining livestream with chat to enable companies to create new and engaging experiences from a single tool.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- All-in-one wellness benefit (Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles)
- Access to the Modern Health platform
- Paid holidays, accrued vacation and sick leave
- Paid volunteer time off
- Family or paternal leave
- We’ll pay for you to learn a new language with our global citizenship benefit
- Birthday off
Company values
- Endless Tenacity For Customers - Customers existed before businesses. They faced a problem for which few people dared to find a solution, and created customer value
- Better Than The Best - We set stretch goals for ourselves and our team
- Work to Completion - We focus on the goals wholeheartedly until they have been completed
- The Buck Stops Here - We believe we are leaders no matter where we are, no matter what position we are in
- Already On It - We decide fast, move faster, and take on the responsibility of the results
- Highest Corporate Integrity - A great relationship between a company and its customers can only be built on the platform of high corporate integrity
- Global Citizenship - We create the environment and culture to nurture talented people around the world
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Brandon Jeon
(Head of Quality Engineering)Internet executive with over 14 years of experience, including technical sales, product management, project management, and engineering. Programming since the age of 9; they developed and launched Korea's first game portal game.korea.com at age 20.
Forest Lee
(Head of Design)Forest specializes in UI/UX and graphic design for apps/services, but also has extensive experience creating printed designs, CI/BI, and design goods. They developed over 10 different apps across two startups, 4 of which won #1 in lifestyle category on the AppStore.
Harry Kim
(Chief Architect)Harry has been working in IT fields since 2006 after graduated from Monash University with a BS in Computer Science and started their career with network security company. Harry also has experienced software development of broad IT fields including search engine, social network game, 3D mobile game and mobile SNS.
John S. Kim
(CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
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