Copywriter and Editor, Keywords Studios
€37.5k
Office located in Sandyford Business Park, Dublin
Technical & creative services provider
Be an early applicant
Technical & creative services provider
1001+ employees
Be an early applicant
€37.5k
Office located in Sandyford Business Park, Dublin
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- Native Level proficiency (C2) with exceptional spoken and written communication skills
- Degree-level education in English, Linguistics, Communications, or related fields is preferred
- Proven experience in content creation with the ability to adapt writing style and tone for different audiences and purposes
- A portfolio demonstrating a range of writing styles and contexts is a plus
- Strong editing and proofreading skills with excellent attention to grammar, structure, consistency, and detail
- Experience with instructional, knowledge-based, or customer-facing content is an advantage
- Excellent ability to convey complex information in a clear and engaging manner across different audiences
- Strong organizational skills with the ability to manage multiple content tasks, documentation, and changing information effectively
- Proactive and reliable, with the ability to follow tasks through to completion while keeping content and systems up to date
- Experience working with Knowledge Bases or similar content platforms
- Experience with Content Management Systems is an advantage
- Comfortable working with common productivity tools such as Google Workspace and Microsoft Office
- Basic image-editing skills are a plus
- Quick learner with the ability to adapt to new tools, processes, and changing information
- Team-oriented with the ability to collaborate effectively within a globally distributed team
What the job involves
- The Copywriter and Editor joins the Copywriting Team, a global team responsible for managing player-facing and internal knowledge content for a Keywords Studios client
- The role is responsible for creating, editing, and maintaining clear, accurate, engaging knowledge content for both players and Player Support agents
- This includes Self-Help articles that help players understand game-related topics and resolve common issues independently, as well as internal knowledge articles and FAQs that support efficient and consistent customer service
- As the team’s English language and editorial expert, the Copywriter and Editor helps maintain high standards across all knowledge content, ensuring complex information is communicated in a clear, concise, and easy-to-follow way for different audiences
- Player-Facing Content Creation & Maintenance:
- Create clear, concise, and engaging Self-Help articles that reflect the tone and style of the client’s games
- Keep up with game updates and proactively identify content that needs to be created and updated
- Regularly review existing content to ensure it remains accurate, relevant, and useful to players
- Agent-Facing Support Knowledge Content:
- Create and maintain internal knowledge articles, FAQs, and pre-written responses to support accurate and efficient Player Support
- Ensure information remains clear, consistent, accessible, and up to date across relevant knowledge platforms
- Editing & Content Quality:
- Act as the team’s English language and editorial expert, ensuring content meets high standards of grammar, clarity, structure, flow, and readability
- Review and improve existing content while ensuring language and tone are appropriate for the intended audience and the client’s games
- Track relevant policy and process changes and ensure they are accurately reflected in knowledge content and documentation
- Team Collaboration & Support:
- Collaborate with the copywriting team and stakeholders to turn complex information into clear, easy-to-follow content
- Support team members in developing their English language and instructional writing skills
- The required number of hours worked per week is 40 hours
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localisation, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Keywords Studios