IT Support Specialist, Onebrief

• The ideal candidate is someone experienced with IT help desk or system administration with excellent communications, and a strong desire to learn
• Minimum of 1 years of IT work experience in a help desk or IT support role in startup environment
• Strong knowledge of computer systems, networks, and commonly used software
• Excellent communication skills
• US Citizenship
• Ability to travel up to 10% of the time

Desirable

• As an IT Support Specialist, you will be a crucial member of our IT department, providing technical support and assistance to ensure smooth and efficient IT operations
• You will be responsible for troubleshooting hardware, software, conducting system maintenance, managing IT equipment, and assisting users with IT issues
• You'll report to Tom Hastings, our Director of Infrastructure
• Serve as the first point of contact for users seeking technical assistance
• Liaise with internal users and external vendors to resolve technical issues
• Onboarding and off-bording of employees including new user training
• System maintenance of our various SaaS platforms
• Manage company assets both physical and digital, including laptops
• Manage access to various IT systems and applications
• Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary
• Codifying adhoc IT process and writing supporting documentation
• Adhere to and enforce company policies regarding cyber security
• Conduct regular system audits and preventive maintenance