Product Manager, Resolver
CA$110.5-130k
Risk-intelligence software
Job no longer available
Risk-intelligence software
201-500 employees
Job no longer available
CA$110.5-130k
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- 4 + years of related experience in a SaaS environment
- Must have successfully implemented AI into a SaaS product and brought it to market
- Experience in B2B software
- Evidence of your portfolio of products that you have brought to market
- Demonstrated success in product management and experience with customer facing
- Nice to have - University degree in Business, Engineering, Computer Science or similar discipline/or equivalent
- Excellent verbal/written skills
- Proven ability to learn and adapt
What the job involves
- Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions.
- As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose
- Product Product Knowledge & Strategy (20%)
- Become the Subject Matter Expert (SME) for your product or application, as well as the customers who use it. Develop a good understanding of customer personas, market dynamics, and how the product addresses user needs and pain points
- Stay aligned with divisional and company-wide goals, ensuring product initiatives are clearly mapped to strategic objectives and deliver measurable value
- Champion the product and divisional strategy by effectively communicating how individual features and initiatives contribute to broader business outcomes
- Contribute to product strategy at both the product/application and divisional levels, offering insights that shape roadmaps and prioritization decisions
- Measures of success:
- Clear understanding and articulation of the cascade from business objectives down to features that solve customer problems and plans and prioritizes work that deliver to these. Expert in how the product or application works and how it meets customer needs
- Product Delivery (50%)
- Identify and prioritize problems or opportunities using customer insights, data analysis, and a defined prioritization framework to ensure focus on the most impactful problems
- Collaborate with stakeholders to explore and clearly define problems, desired outcomes, success metrics, and the scope of investment required for each initiative
- Develop and maintain user personas to guide solution design and ensure alignment with real customer needs and behaviors
- Partner with R&D and Design teams to evaluate solution options, break down initiatives or features into value-driven milestones, and ensure feasibility and alignment with strategic goals whilst being the voice of the customer
- Validate outcomes by measuring whether delivered features meet customer needs and achieve the intended success metrics, iterating as needed
- Ensure product documentation and monitoring are up to date, enabling transparency, knowledge sharing, and continuous improvement
- Backlog is properly groomed and prioritized. Working closely with development, the whole delivery team is aligned on outcomes and measures of success. We maximize the value generated through development efforts by delivering increments of value and driving feature uptake
- Value Optimization (30%)
- Collaborate with cross-functional teams - including engineering, design, marketing, and customer success - to ensure new features and initiatives deliver maximum business value
- Continuously evaluate customer feedback and usage data to identify opportunities for iteration, enhancement, or optimisation of existing features. Track and report on product/feature performance, clearly articulating how product outputs track against success metrics and contribute to divisional and broader business outcomes.
- Clearly articulates how Product features and initiatives have delivered business value. Value is derived from Product Deliverables faster and we understand who is using our features and how. We recognise when to iterate and when not to
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
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