Customer Service Agent, Fever
Catalan - Morning Shift
Event discovery & booking platform
Be an early applicant
Event discovery & booking platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
Fever's mission is to democratize access to culture and entertainment.
Role
Who you are
- Previous experience in User Support or Customer Service positions are highly valuable
- Previous experience using Zendesk is preferred
- High Catalan level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks
- Have good communication and interpersonal skills
- Are a solution-oriented and reliable professional
- Are incredibly detail-orientated with excellent time-management skills
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills
- Be decisive and organized
- Love being part of a dynamic team in a growing company
- Candidates must reside in Spain
What the job involves
- INFO: The Schedule for the morning-shift position is 8:00am to 4:00pm (5 days/week) with 30 minutes of break
- Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis
- Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed
- Work schedule: 8:00am - 4:00pm with a 30 minute break
Our take
The creators of a single place to browse the events happening in your city, Fever has rapidly grown to operate in over 100 cities. From educational talks to bottomless brunches, Fever streamlines your experience finding and booking leisure activities.
What has set Fever apart from its major competitors in the events booking space, such as major player Eventbrite, is its use of data. Its data-driven approach allows it to recommend the events that users will be most interested in. It has also allowed it to analyse consumer data to host its own Fever Originals events, much like Netflix uses data to produce Netflix Originals customised to consumer demands.
The company claims it can identify the characteristics of a successful event, mitigating the risk for event promoters and brands involved in its Fever Originals events. With multiple funding rounds under its belt, Fever is well placed to grow with the experience and expertise that comes from top industry investors and is investing in new and innovative global entertainment content opportunities whilst continuing expansion into new markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jan 2023
$110m
LATE VC
Jan 2022
$227m
GROWTH EQUITY VC
Total funding: $440.1m
Company benefits
- The potential to earn a significant bonus for top performance
- Stock options
- 40% discount on all Fever events and experiences
- Remote friendly
Company HQ
SoHo, New York, NY
Leadership
Pep Gomez
(Board Member)Investor in multiple start-ups. More recently founded Reby, an on-demand electric scooter rental app. Formerly Fever's CEO.
Francisco Hein
(CMO)Previously Head of User Acquisition & Expansion at happn, a dating app. Forbes 30 under 30 in 2019.
Studied Mechanical Engineering at Massachusetts Institute of Technology before a brief period at McKinsey. Forbes 30 under 30 in 2019.
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