Junior Account Manager, Gusto
Gusto Pro Core
$24.00 - $28.85 hourly for Denver
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$24.00 - $28.85 hourly for Denver
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 2+ years experience in a sales or customer success role where you managed existing customer accounts. Preferably working within renewals and/or retention
- An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success
- Previous experience with making outbound dials and/or prospecting leads
- Previous Salesforce experience
- Track record of consistently meeting or exceeding targets and a desire to enhance your craft
What the job involves
- We are currently seeking a SMB Channel Sales Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms, and their Clients, including Small Business Owners, in selecting Gusto as their preferred platform
- We are looking for someone who wants to break into the tech sales world and learn the ins and outs of account management within the channel space
- In this role, you will consult with and support current Channel Partners who have signed up on our website through phone and email communications
- Your responsibilities will include educating Partners about Gusto Pro, matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance
- Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success
- Manage a high volume and velocity of emails and calls, both inbound and outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 70-75% of your talk time will be focused on sales-related activities
- Maintain a clean and consistent record of notes in Salesforce for all Leads you work on. This will help ensure accurate and up-to-date information is available to better engage Customers
- Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform
- Educate Channel Partners about our partnership program, certification process, and guiding them to manage their Clients with GustoPro
- Provide support to Clients through their account setup and onboarding process. This will comprise approximately 25-30% of your daily conversations
- Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns
- Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients
- Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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