Product Manager, Catawiki
AI Support Experience
Online auctioning for special objects
Job no longer available
Online auctioning for special objects
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make special objects more accessible.
Role
Who you are
- A strong belief in Customer Centric product development
- A data driven approach; You base your decisions on facts rather than opinions
- Solid grasp of LLM concepts, understanding of Agentic Workflows and having proven experience in deploying AI products to production
- Hands‑on with prompt engineering & fine tuning and ability to explain your train of thought in doing so to a wide audience
- Confident in driving and executing manual and automated EVAL sets, ensuring AI quality standards and allowing for data driven decision making
- Ability to convert EVAL outcomes to improvement requirements. Strong PRD writing, crisp communication, and stakeholder management
- Experience working with OpenAI integrations is a big plus
- Familiar with A/B testing, funnel metrics, and defining KPIs
- Motivated to learn from our experienced Product Management Team
- An agile and innovative mindset with the tenacity to thrive in a constantly changing environment plus the ability to deal with complexity and ambiguous situations
- +3 year experience as a Product Manager ideally e-commerce focused
- If you don’t feel you meet all the requirements but still think you are the right fit, we encourage you to apply!
What the job involves
- We have launched an AI powered customer support experience in Catawik in 2025. Your mission is to help improve our “AI Frontline” to become the trusted source for our buyers and sellers in case they need help
- You’ll partner with engineers, data scientists and customer support operations to design agentic workflows, tune prompts, and ship experiments that reduce the need for human contacts while improving customer satisfaction with our support experience
- As a Product Manager - AI Support Experience at Catawiki, you will work with a multidisciplinary team and work on:
- Contact reduction: Measurable reduction in manual contacts per participant for general and transactional questions
- Answer quality: Clear, tracked improvement in AI answer quality (by human EVAL + automated EVAL frameworks)
- Coverage & Routing: Expansion of AI coverage and reliable handoff to humans
- Smooth, intuitive and user friendly user journeys to improve the satisfaction with our AI support experience and increase usage
- Support on building the roadmap with clear expected outcomes and measurable success criteria
- Cross-collaboration with other teams and stakeholders across the company to unlock new opportunities
Application process
- Apply directly with an English CV and cover letter by submitting your information at the bottom of this page
Our take
In the past, it was only possible to purchase special items such as rare coins, antiques, and vintage cars at auctions held at physical locations. These days, many people prefer online auctions, but whilst they provide a wider range of objects for sale, this comes at the cost of proper pricing and quality control. Catawiki provides an expert-regulated online auctioning marketplace where users can browse and bid for special objects easily via the web or mobile app.
The objects listed on Catawiki are curated, valued, and verified by in-house experts, with over 100,000 objects passing through the marketplace every week. In this approach, the company has combined the community knowledge found at traditional auctions with the benefits of digital auctioning platforms, occupying a space that has long remained empty, and avoiding competition from bidding marketplace giants such as eBay.
Catawiki has received good funding in the past, which contributed to it becoming the success it is today. A recent venture has seen the company expand to serve artisanal artists with its handmade products auction series.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$177.1m
GROWTH EQUITY VC
Jul 2015
$88.6m
SERIES C
Total funding: $277.5m
Company HQ
Westelijk Havengebied, Amsterdam, Netherlands
Leadership
Ravi V.
(CEO)Ravi joined Catawiki in 2017 as Chief Demand Officer, becoming CEO in 2018. Prior to this, he was Chief Marketing & Business Officer at HOOQ. He also spent 4 years at Flipkart as VP of Marketing and CEO.
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