Program Manager, Bazaarvoice
Product GTM Operations, Adoption & Technology
UGC-based shopper engagement platform
Open for applications
UGC-based shopper engagement platform
1001+ employees
Open for applications
1001+ employees
Company mission
Bazaarvoice's mission is to build smarter shopper experiences across the entire customer journey.
Role
Who you are
- 3-5 years experience with Product, Product Marketing and/or GTM program management
- Knowledgeable in Product Lifecycle and Go-to-Market strategies
- Proven experience delivering high value programs that solve real business issues and drive growth
- Ability to communicate, build trust and drive results across a wide range of technical and non-technical stakeholders
- An uncanny ability to help break down complex problems into discrete, manageable work streams for you and other contributors
- Excellent process development and iteration skills
- An ability to determine and drive towards outcomes, not just deliverables
- Detail oriented with the ability to understand short and long term impact of decisions
- Open minded with the ability to pivot as necessary to ensure the best outcomes
Desirable
- Program Management certification
- Experience with Pendo or other in app content and experience platforms
- Experience with Fullstory
- Experience with data analysis
What the job involves
- As a GTM Ops Program Manager, you will be responsible for delivering programs that accelerate bringing new products and functionality to market
- Situated within our Product organization, you will work cross functionally with the teams responsible for delivering new product value including Product Management, Engineering, Product Marketing, Client Success and more; all with the goal of creating the programs and processes that accelerate delivery of new value, quickly and efficiently, to our clients
- Run day-to-day cross-functional programs that support driving products and features through the Product Lifecycle
- Partner with Product Managers and Client Success to accelerate adoption of new functionality
- Track and present on the quarterly success of GTM launches
- Evaluate and experiment with activities at various stages of the Product Lifecycle to uncover areas of opportunity, efficiency and growth
- Serve as the SME on core program technology (Pendo, Fullstory etc) to help our Product and GTM teams drive new value
- Maintain high quality templates, best practices and documentation for our Product Lifecycle and GTM approach
- Spearhead strategic GTM initiatives delivered out of Product organization
Application process
- Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check
Our take
As more and more consumers turn to peer reviews and ratings to inform their purchasing, businesses seek to incorporate this user-generated content into their marketing efforts. Bazaarvoice enables this authentic customer-powered marketing, turning social media into social commerce for the world's best global brands.
Bazaarvoice allows consumers to create and share ratings, reviews, questions, answers, and stories about products and brands on its clients' websites. It then syndicates that content across the web to reach shoppers wherever they are, boasting a measured positive influence on purchase decisions. On top of this, the company also gathers customer intelligence which it analyses and provides to clients so they can make real-time, informed business decisions.
The company has continued to consolidate its position, for example with the 2021 acquisition of Curalate, as well as more recent acquisitions such as that of creator marketing platform affable.ai. With the trend towards consumer-to-consumer purchase influence still very much underway, the company should find ample opportunity for further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2008
$7.1m
SERIES C
Sep 2007
$8.8m
SERIES B
Total funding: $19.9m
Company benefits
- Dental & Vision plans
- Parental leave policies
- Mentorship with industry leaders
- Wellness programs
- Work from home opportunities
- Health insurance
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Keith Nealon
(CEO, not founder)Advisory Board Member at Axonista. Previously President and General Manager of the Cloud Division at ShoreTel for 2 years, an Advisory Board Member at Smartling for 6 years, and CEO at Vyze for 4 years.
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