Senior Customer Programs Manager, Spring Health
$106.4-138.4k
+ Stock options
Personalized mental healthcare
Open for applications
Personalized mental healthcare
1001+ employees
Open for applications
$106.4-138.4k
+ Stock options
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment
- Proven track record of managing cross-functional initiatives from strategy to execution
- Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms
- Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders
- Highly organized and detail-oriented, with strong project management and prioritization skills
- Experience leading internal enablement or change management rollouts
- Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments
- Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom)
- Ability to travel up to 5% of the year, as needed for team offsites or customer events
What the job involves
- Reporting to the Director of Customer Experience and working closely with cross-functional partners in Marketing, Product, and Customer Success, the Senior Strategic Customer Programs Manager will design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management
- Design and execute scalable customer programs that drive engagement, adoption, and retention across the customer lifecycle
- Lead internal change management efforts to implement and evolve systems and workflows (e.g., Salesforce, Gainsight) that support customer-facing teams
- Build and scale customer marketing initiatives such as reference programs, testimonials, case studies, custom landing pages and lifecycle campaigns in partnership with the Marketing team
- Manage cross-functional projects from kickoff through delivery—defining timelines, aligning stakeholders, and ensuring execution against key milestones
- Create program documentation, rollout plans, and enablement materials to ensure successful internal adoption
- Identify opportunities to improve customer experiences through better processes, tooling, and cross-team collaboration
- Leverage Salesforce and Gainsight to analyze program performance and drive insights into customer behavior, health, and outcomes
- Customer Program Engagement: ≥ 30% participation in strategic programs within 90 days of launch
- Customer Advocacy Pipeline: ≥ 10 new advocates (e.g. case studies, references) added per quarter
- Tooling Adoption Rate: ≥ 90% adoption of new workflows in Salesforce/Gainsight within 30 days
- Project Delivery Rate: ≥ 90% of cross-functional initiatives launched on time
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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