Associate Account Manager, PulsePoint
Programmatic/DSP
$70k
More information about location
Healthcare marketing data company
Job no longer available
Healthcare marketing data company
201-500 employees
Job no longer available
$70k
More information about location
201-500 employees
Company mission
To use real-time clinical data to help boost the healthcare industry and improve patient outcomes.
Role
Who you are
- The ideal candidate will have a strong client-facing background and prior digital account management/campaign management experience within the digital Health/Pharma space, at an adtech company, or from the media agency partner side
- Post-Sales Programmatic Expertise – Strong background in post-sales and programmatic operations; technical troubleshooting experience is essential
- Cross-Functional & Technical Skillset – Experience working across teams to troubleshoot issues, including some direct exposure and responsibilities relative or adjacent to ad operations (e.g., tagging issues, optimization) in required
- Project Management & Problem-Solving – Ability to manage projects internally and externally, ensuring clear communication and follow-through
- Work Ethic & Adaptability – Independent learner, resourceful, highly detail-oriented, and able to navigate complex client asks strategically
- 1+ years in Account Management
- Prior roles: Sales Planner, Sales Buyer, Account Manager, Client Service Manager at a digital vendor, or adjacent
- Exposure to post-sales media operations and hands-on execution is critical
- Experience with reporting tools such as Tableau or Looker
- Experience with Microsoft Office (Excel, PowerPoint, etc.) and DoubleVerify
- Pharma experience is a plus but not required
- Platform experience preferred (e.g., TTD, competitors, DCM)
- Nice-to-have skills: Insertion order management, reporting analysis, Salesforce
- Reporting & Analytics – Ability to generate and interpret detailed reporting insights, troubleshoot discrepancies, and ensure platform adherence
- Strategic Troubleshooting & Problem-Solving – Navigate complex client requests by leveraging cross-team collaboration and past experience
- Client-Centric Approach – Understand client needs holistically, think long-term about solutions, and communicate effectively
- Hands-On Execution – Must have recent hands-on experience rather than a purely supervisory role
- Adaptability & Continuous Learning – Eagerness to learn new tools, processes, and best practices in a fast-moving environment
What the job involves
- We are looking for a bright Associate Account Manager to join our team
- Our Account Management team own the relationship between PulsePoint and our clients. You will serve as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns
- LIFE BY PULSEPOINT™, Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target and engage DTC and HCP audiences at scale
- Develop, grow, and maintain relationships with clients through exceptional client service
- Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting
- Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities
- Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients
- Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner
- Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary
- Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations
- Coordinate extensive monthly billing with clients and internal teams
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Have the potential to own accounts
Application process
- Intro phone screen with recruiter (30 mins)
- Phone call with Account Management Team Lead (30 mins)
- Manager of Account Management (30 mins)
- Phone call with Sr. Director of Account Management (30 mins)
- Phone call with VP of Account Management (30 mins)
Our take
PulsePoint is a healthcare tech provider that uses real-time data to provide insight into patients. It uses machine learning and programmatic automation to better understand this data, enabling clinical diagnoses and solutions to be delivered more quickly and accurately.
With its range of analytics solutions, PulsePoint aims to improve predictive aspects of healthcare. The company recently launched its Signal technology, which draws together a range of physician-to-patient data, enabling healthcare organizations to cross-reference with their own information to gain fresh insight.
The global Big Data market for healthcare is expected to be worth $78 billion by 2027, according to an analysis by Emergen Research, and PulsePoint is setting out to be a big part of this growing sector. Having been acquired by Internet Brands in 2021 but remaining an independently run entity, it will benefit greatly from the expertise and market reach of its parent company and their portfolio of health media companies, including WebMD and Medscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2013
$3m
EARLY VC
Jan 2013
$3m
EARLY VC
Total funding: $15.5m
Company benefits
- Dollars and Sense: 401(k) match
- Happy + Healthy: Comprehensive medical plans, affordable medical, dental and vision options, 100%-paid life & disability insurance
- Break a Sweat: Free virtual fitness classes, Better Yourself Wellness program
- Always Learning: Generous annual tuition reimbursement, ongoing team trainings
- Take a Load Off: Paid vacation, sick time, and company holidays (including a floating holiday)
- Good Ol' Fun: Team-building events, happy hours, holiday celebrations, and more!
Company HQ
Midtown East, New York, NY
Leadership
Sloan Gaon
(CEO)Qualified as an Attorney before moving into Management roles at TurboChef, RegistryPro, MIVA, and more organizations. They then left their role as General Manager of GrubHub in March 2012 to found PulsePoint in July 2012.
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