Senior Customer Success Manager, Nightfall AI
More information about location
Office located in Palo Alto, CA
Cloud-native data protection platform
Be an early applicant
Cloud-native data protection platform
101-200 employees
Be an early applicant
More information about location
Office located in Palo Alto, CA
101-200 employees
Company mission
To empower enterprises big and small to navigate the digital world with confidence, while ensuring the security and privacy of their sensitive data.
Role
Who you are
- 5+ years of consulting, customer success, account management, or sales experience, working with enterprise customers in SaaS startup settings
- You have strong interpersonal communication (verbal and written) and organizational skills
- You prioritize customer experience with a focus on customer happiness and retention
- You drive to understand customers’ business goals, anticipate future needs, and identify solutions
- You are a team player with a high level of integrity and a desire to assist your team - you can be flexible as your team scales
- You have proven capacity to develop relationships and optimize enterprise customer accounts
- You have strong business acumen and an interest in machine learning & information security
- You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
- You’re resourceful - you may not have all the answers, but you know how to find them
What the job involves
- The Customer Success Organization at Nightfall helps customers solve real, technical problems while creating the revenue streams that help the company deliver on its promise to be the best AI / ML Data Leak Prevention platform in the market
- As a Customer Success Manager at Nightfall, you’ll play a pivotal role with our customers
- You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value and seeing success with the Nightfall platform
- This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup
- Achieve and exceed revenue targets
- Manage customer success and ensure customers realize the full value of the Nightfall platform
- Develop and deliver a roadmap to success, advising customers to reach business goals
- Drive product adoption and ongoing use of Nightfall, while delivering and maintaining customer happiness
- Collaborate cross-functionally (especially with Product and Account Management) to drive expansion revenue and manage renewals
- Engage with business leaders to thoughtfully help them identify upsell opportunities to expand Nightfall’s footprint and depth of engagement
- Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
- Become an expert on the Nightfall platform and our integrations, while keeping up with industry trends in data security
Our take
Nightfall AI is tackling security challenges posed by the adoption of generative AI and technologies like GPT-4o. Businesses adopting these powerful AI models face extended concerns over sensitive data exposure, prompt injection attacks and model abuse.
Nightfall AI's firewall for I is a robust client wrapper safeguarding GENAI applications and data pipeline. it ensures security by proactively scanning and removing sensitive information like PII, PCI, PHI, and proprietary secrets. Additionally, it defends against prompt injection attacks, ensuring data integrity across diverse AI inputs.
With its AI-native detection engine and advanced DLP models, Nightfall proactively addresses future challenges in evolving AI technologies. By integrating into workflows, Nightfall enables organisations to deploy GenAI applications securely, ensuring compliance and driving innovation for enhanced customer experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2022
$40m
SERIES B
Nov 2019
$20.3m
SERIES A
Total funding: $60.3m
Company HQ
Financial District, San Francisco, CA
Leadership
Isaac Madan
(CEO)Having studied at Stanford, Isaac co-founded Chalky in 2013 before working as a Correlation Ventures Tech Advisor and Analyst for Pejman Mar. They spent 2 years as a Venrock Investor before co-founding Nightfall AI in March 2018.
Rohan Sathe
(CTO)Rohan started their career as a Voxer Software Engineer before being a Founding Engineer of UberEats, where they worked until 2017. In March 2018, they co-founded Nightfall AI with Isaac, serving as CTO.
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