Implementation & Enablement Lead, Mutiny
$110-130k
+ Equity
Office located in Brooklyn, NY
No-code marketing optimization platform
Open for applications
No-code marketing optimization platform
21-100 employees
Open for applications
$110-130k
+ Equity
Office located in Brooklyn, NY
21-100 employees
Company mission
To convert companies' websites into their number one revenue stream.
Role
Who you are
- The ideal candidate has both strong technical acumen and a customer enablement mindset—someone who enjoys solving implementation challenges while also proactively improving processes, creating content, and making it easier for future customers to succeed
- 3-5 years of experience in technical customer-facing roles, preferably in B2B SaaS
- Outstanding written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders
- Experience creating assets that help address technical challenges (help center articles, how-to videos, etc..)
- Knowledge of front-end web technologies including HTML, CSS, and JavaScript
- Experience with marketing technology platforms and integrations
- Excellent problem-solving skills with the ability to troubleshoot complex technical issues
- Strong project management abilities and exceptional organizational skills
- Proven track record of managing multiple priorities in a fast-paced environment
- Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment
- Based in, or willing to relocate to New York City
What the job involves
- We’re looking for a proactive Implementation & Enablement Lead to help new customers get set up and fully operational with Mutiny—while also creating resources that make onboarding and ongoing success more scalable
- In this role, you’ll guide customers through their critical onboarding journey, ensuring they successfully implement Mutiny’s technology while also learning how to use it effectively
- Beyond implementation, you’ll play a key role in building educational content—helping customers self-serve through documentation, training materials, and enablement resources that accelerate their path to value
- Lead customers through the full technical implementation of Mutiny, including script installation, custom domain setup, integrations, and data configuration
- Troubleshoot technical challenges related to the onboarding and implementation of Mutiny
- Guide the configuration of native integrations with key platforms like Salesforce, Marketo, HubSpot, Google Tag Manager, Google Analytics
- Manage multiple concurrent implementations while keeping customers engaged and on track
- Develop educational content to help customers onboard faster—such as how-to videos, help center articles, and troubleshooting guides
- Identify common customer challenges and create scalable solutions, reducing dependency on live support
- Own and evolve the onboarding knowledge base, ensuring content is clear, accurate, and accessible
- Partner with CX, Product, and Engineering teams to surface customer feedback and improve both the product and onboarding experience
- Customers get up and running quickly—not just technically, but in understanding how to use Mutiny effectively
- Fewer repetitive support questions because customers have great self-serve resources
- A growing library of educational content that improves onboarding and long-term adoption
Application process
- Round 1: Hiring Manager Phone Screen (30 minutes): you’ll meet with our Head of Technical Services to discuss your experience in customer onboarding and how this role aligns with your career goals. If we think you’re a good fit, we’ll send you a short writing prompt to complete asynchronously to assess your writing skills
- Round 2: Technical Challenge (45 minutes): you’ll meet with one of our Product Support Specialists to dive deeper into your technical skills
- Round 3: Virtual Onsite (two 30 minute interviews): you’ll meet with more members of the Go-To-Market team to dive deeper into your experience and see if you have potential to be a great fit for Mutiny
- Round 4: Final Presentation (45 minutes): we’ll go through a mock implementation exercise to see your approach to a real onboarding!
Our take
For many businesses, personalizing their messaging and media for multiple audiences can be very extremely difficult, meaning that most advertising spend is wasted. Mutiny solves this problem by giving marketers access to a suite of AI-powered personalization tools, allowing a company to serve thousands of different versions of its website, tailored to each individual visitor based on a user's demographics and market segment.
Mutiny is one among many companies operating in the highly competitive marketing optimization space, including several others that use AI tools such as Constructor and Intellimize. However it is unique in that it provides a self-service function whereas other AI tools offer a slower and less flexible managed service. This has allowed Mutiny to carve out a significant niche in the sector, gaining DropBox, Snowflake and Carta among its growing customer base.
Mutiny raised significant funding in a 2022 Series B round. This capital is being used to onboard talent, doubling the size of the team. It is also investing heavily in its technology to ensure that its AI remains accurate in determining customer preferences. As companies continue to invest more and more into their online marketing spend, Mutiny is in a strong position to continue its rapid growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$50m
SERIES B
Sep 2021
$18.5m
SERIES A
Total funding: $68.6m
Company benefits
- You will create a name for yourself by bringing a level of design polish never before seen in this category while developing a spicy brand (in an otherwise boring space).
- You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
- You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
- You will experience a new way of working. Our team is fully distributed across the US and EU. But we come together as a company for quarterly offsites (usually in super fun places). This combination of experience-based working is a competitive advantage we plan on leaning into.
Company HQ
Mission District, San Francisco, CA
Leadership
Jaleh Rezaei
(CEO & Co-Founder)Previously worked as Director of Product Marketing at VMware, before joining Gusto's marketing team. They were an Advisor at Y Combinator and Google.
Nikhil Mathew
(CTO & Co-Founder)Previously co-founded LiveGit, and worked as Software Engineering Lead at Gusto.
Salary benchmarks
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