Solutions Architect, Glia
AI-based customer service platform
Open for applications
AI-based customer service platform
201-500 employees
Open for applications
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design
- Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
- Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle
- Demonstrated ability to work collaboratively with engineering teams during agile development cycles
- Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs
Desirable
- Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology
- Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks
- Relevant certifications in cloud platforms or solution architecture
What the job involves
- At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences
- Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges
- Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives
- Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders
- Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards
- Educate and mentor remote teams, ensuring adherence to solution designs and best practices
- Communicate complex technical concepts effectively to both technical and non-technical stakeholders
Application process
- The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents
- Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer
- For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company HQ
Flatiron District, New York, NY
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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