Customer Support Specialist, SchooLinks

$55-66k

This compensation range is specific to the United States and may vary for other locations

Zendesk

Intercom

Junior level

Remote from Europe, UK

Career planning platform

Be an early applicant

Career planning platform

1001+ employees

B2BArtificial IntelligenceEducationRecruitmentSaaS

Be an early applicant

$55-66k

This compensation range is specific to the United States and may vary for other locations

Zendesk

Intercom

Junior level

Remote from Europe, UK

1001+ employees

B2BArtificial IntelligenceEducationRecruitmentSaaS

Company mission

To transform school districts into talent pipelines.

Job

Company

Role

Who you are

1-2 years of experience in a customer support or client-facing role, preferably in SaaS
Strong written and verbal communication skills
Familiarity with support tools such as Intercom, Zendesk, or Front
Ability to manage multiple tickets simultaneously without sacrificing quality
A customer-first mindset and problem-solving approach

What the job involves

SchooLinks is on a mission to modernize college and career readiness. We know that when districts need support, they need answers and help in minutes, not hours
Our Support Team is responsible for providing our district partners with fast and accurate answers to their questions and issues while using SchooLinks
Our team knows the product in and out, and can help with data and configuration questions
Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets
Mastery of the SchooLinks platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration options, and other day-to-day support topics
Escalation of certain support requests to product, engineering, or solutions
Log, track, and update chats and emails in our support tools (Intercom, Front)

Our take

SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.

Founded in 2014, the company has grown its market position over the years, as it continues to develop and improve its features and integrations. For example, a partnership with Common App enabled students using SchoolLinks to directly apply to over 900 higher education institutions.

SchooLink's history of growth, coupled with substantial funding, has enabled it to solidify its place within the market. A brand refresh in 2025 saw the company focus on smart design that anticipates user journeys, enhancing the user experience on top of revitalizing its image.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

273% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 4 rounds)

Oct 2024

$80m

SERIES B

Mar 2021

$8.3m

SERIES A

Total funding: $90.6m

Company benefits

Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
Company sponsored 401k and up to 1% matching contributions
(If you're on site in Austin) snacks and catered lunch at least once a week
Asynchronous, results-first work culture
3+ Weeks PTO and 8 national holidays off

Company HQ

Govalle, Austin, TX

Leadership

Katie Fang

(CEO & Founder)

Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.

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