Customer Onboarding Representative, GreenSpark Software
$60-70k
+ Equity
More information about location
Digitising metal recycling
Open for applications
Digitising metal recycling
21-100 employees
Open for applications
$60-70k
+ Equity
More information about location
21-100 employees
Company mission
To build the best recycling software and bring the scrap industry into the 21st century by modernising and digitising its most important processes.
Role
Who you are
- Strong technical aptitude with the ability to understand and troubleshoot software and hardware issues
- Excellent verbal and written communication skills
- Ability to articulate technical concepts to non-technical stakeholders
- Proven problem-solving skills and the ability to adapt to changing scenarios
- Customer-centric mindset with a commitment to delivering exceptional service
- Ability to work collaboratively with cross-functional teams to ensure successful client onboarding
- Previous experience in a customer-facing role, preferably in B2B software or technology sales
- A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectivelyStrong communication and interpersonal skills, with the ability to deescalate difficult customer situations
- Professional work ethic coupled with sound judgment
- Startup experience is a strong plus
- Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus
- Data and analytical skills are a plus
- Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup
What the job involves
- We are seeking a dynamic individual to join our fast-growing startup as an Onboarding and Implementation Manager
- This role will play a pivotal role in both establishing and executing on onboarding and implementation processes to ensure maximal client satisfaction, retention, and advocacy
- As an early hire on our onboarding team, you will shape and define the onboarding function at our company
- Your primary responsibility is ensuring fast, high-quality resolutions for client issues
- Provide hands-on support during the onboarding phase, addressing client queries and ensuring a seamless transition to our platform
- Develop and deliver training sessions for clients on how to effectively use GreenSpark
- Create and maintain documentation to support clients throughout the onboarding process
- Collaborate with clients and internal teams to ensure timely and successful go-live events
- Assist clients in setting up and configuring peripheral devices such as printers, scanners, and other necessary equipment
- Be willing to travel as needed to client locations for on-site support and implementations
- Build and maintain strong relationships with clients, serving as the main point of contact during the onboarding process
- Facilitate smooth data migration processes for clients, ensuring the secure and accurate transfer of information to GreenSpark
- Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams
Our take
GreenSpark Software offers an all-encompassing management solution tailored for metal recyclers. Almost all metals are fully recyclable, so in efforts to improve the global output the company has developed a platform that enhances efficiency, cuts costs, and improves data accessibility.
It does this by integrating end-to-end features such as purchasing, sales, inventory management, and CRM tools. So far, the company’s processes have seen great results in enabling metal recyclers to expedite metal transactions, gain insights into their commodity positions, and transition away from paper-driven processes.
Recent funding will allow the 2021-founded company to expand its product suite and grow its team, as it drives towards its ultimate mission of streamlining out-dated operations for the whole metal recycling industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jan 2024
$9.4m
EARLY VC
Dec 2021
$5m
SERIES A
Total funding: $14.4m
Company benefits
- Competitive equity
- Comprehensive health benefits
- 401(k) coverage
- Health, dental and vision insurance
- Unlimited paid time off to relax and recharge
- Remote-friendly work environment
- Regular team building events
- Equipment budget
- Fun start-up culture
Company values
- PARTNERS, NOT SALESMEN
- BE HUMBLE AND ADAPT
- BUILD BIGGER
Company HQ
Williamsburg, NY
Articles
Leadership
Gordon Driscoll
(CEO)Previously worked as an Associate at Warburg Pincus, and an Investment Banking Analyst at Goldman Sachs.
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